When CCaaS providers started bundling telecom services, it always seemed
Every customer interaction tells a story. From a frustrated voice
Introduction: The New CX Equation – Why Agent Experience Matters
When companies are in the process of choosing a new
Despite all the predictions of its imminent decline by companies
As a leader in the Gartner Magic Quadrant, Genesys Cloud
As a Gartner Magic Quadrant leader, Genesys Cloud CX
When many companies look at CCaaS solutions to introduce
Measuring call quality is one of the leading KPIs contact
  Regulatory compliance is a top priority for call center
  When the time comes to seek support, customers reach
I love the outdoors. So, I can’t help but
Depending on your industry, you’ll find there are certain times
