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BYOC SIP Connector for CCaaS

A fully managed, scalable SIP integration engineered for Genesys Cloud, Five9, inContact, and TalkDesk.

  • AWS Direct Connect Links

    Directly and securely connect to Genesys Cloud CX with our approved BYOC service.

  • Encrypted Security

    TLS/SRTP-encrypted traffic guarantees security, quality, reliability, and redundancy.

  • Pass CTI Information

    Leverage User-to-User headers to reliably pass telematics, account data, and geolocation.

  • Toll-Free Failover

    Multi-carrier toll-free redundancy ensuring rolling zero outages for your contact center.

  • 10-Minute Response SLA

    Enterprise-grade support with lightning-fast response times to keep you operational 24/7/365.

  • Certified Compliance

    Compliant with STIR/SHAKEN, PCI-DSS, and US 911 (Ray Baum's Act / Kari's Law) requirements.

Enhance your CCaaS reliability today.

Reach out below to optimize your telecom connectivity with seamless BYOC integration.

Our Benefits

Seamless Carrier Integration

Our Benefits for BYOC SIP Connectors

Ensure mission-critical voice quality and multi-carrier redundancy for your Genesys Cloud deployment. Our purpose-built SIP connectivity powers superior AI virtual agents without compromise.

CCaaS Integration

Integrate SIP Trunking with Your CCaaS Platform

Star Telecom provides a fully managed, reliable, scalable integration between our SIP trunking service and your CCaaS platform.

Our service is designed to operate with any leading software product such as Genesys, Five9, inContact, and TalkDesk, forming the foundation of a modern contact center architecture.

Genesys Cloud CX

Directly and Securely Connect to Genesys Cloud CX

Our SIP Trunking Network is a Genesys-approved BYOC service that utilizes dedicated AWS Direct Connect links to enter the Genesys Cloud CX environment.

Every packet is encrypted via TLS/SRTP, guaranteeing high security, exceptional call quality, continuous reliability, and top-tier redundancy.

Leverage

Leverage User-to-User Headers for Enhanced CTI

Our service allows you to get the full value out of SIP by enabling and manipulating User-to-User headers effortlessly.

Use these headers to pass critical Computer Telephony Integration (CTI) contextual data between systems, including real-time telematics, account details, geolocation, and enriched user information.

Uptime Guard

Multi-Carrier Resilience & DRP Routing

We combine the resources of leading tier-1 carriers into a unified mesh to protect your service against isolated carrier failures.

Enjoy transparent Toll-Free and Local Number failover alongside Disaster Recovery (DRP) routing features that have allowed us to maintain multi-year rolling zero telecom outages.

Features

Extending Your Contact Center Capabilities

From unmatched multi-carrier resilience to strict federal compliance logic, our BYOC SIP Connector is purpose-built to future-proof Genesys Cloud CX for the enterprise scale.

Resilience Engineered

A Blueprint for Multi-Carrier Redundancy

Contact Center outages cost thousands of dollars per minute. Our resilient unified mesh architecture shields your operations from unpredictable isolated carrier failures.

Enjoy transparent Toll-Free and Local Number failover along with Disaster Recovery Plan (DRP) routing features explicitly wrapped around Genesys Cloud infrastructure.

  • Multi-carrier Local Number services for redundancy.
  • Multi-carrier Toll-Free Failover ensuring 0 recorded network outages.
  • Robust capacity groups and concurrent call limiting capabilities.
hub

Public & Private Interconnects

Blended connectivity supporting both dedicated IP circuits and highly secure internet channels.

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AWS Direct Connect Links

We use dedicated AWS endpoints synchronized with Genesys Cloud environments ensuring ultra-low latency.

schema

SIP Header Manipulation

Flexible capabilities allowing robust passing of CTI data attributes from edge systems to the CCaaS.

Regulatory Adherence

Federal Security and Caller Compliance You Can Trust

The evolving landscape of telecom legislation means strict compliance isn't optional – it's mandatory to keep calls connecting reliably while safeguarding data.

We are proudly a registered provider with the Secure Token Governance Authority, covering complex federal mandates without relying on third-party plugins.

verified_user

STIR/SHAKEN Compliance

Increase call connect ratios and eliminate caller ID spoofing with trusted token verification.

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USA 911 Ready

Fully compliant with Ray Baum's Act and Kari's Law for reliable outbound E911 across complex SIP ecosystems.

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Encrypted Infrastructure

Every SIP interaction relies on encrypted TLS/SRTP tunnels aligning tightly with PCI-DSS regulations.

Reliable Partnerships

Centralized Portal and Accountable Support SLAs

Stop opening support tickets only to have carriers point fingers at your CCaaS vendor. Our engineers understand both the telephony transport and the Genesys backend framework.

Talk Support
  • check_circle Management Portal: Fully integrated unified telephony portal access to adjust routes and capacities on the fly.
  • check_circle Dedicated Success Managers: Your account receives a named specialist, removing generic support tier friction.
  • check_circle 10-Minute SLA: An enterprise-grade response guarantee for Day 2 outages.
  • check_circle Proactive Moves/Adds: Routine configuration updates logically included in our robust managed service umbrella.

Direct Vs 3rd party

SIP Architecture

How Does Your Environment Connect?

Whether you're bolstering your Genesys Cloud CX connectivity or integrating a new AI voice platform — select your architecture below.

Star Telecom SIP architecture diagram for Genesys Cloud CX with Dynamic Carrier Automated Failover (DCAF)

Genesys Cloud CX — DCAF Multi-Carrier SIP Architecture

Dynamic Carrier Automated Failover — DCAF

Genesys Cloud CX

Bolster Your Genesys Cloud Environment with Enterprise-Grade SIP

Most Genesys Cloud deployments rely on a single carrier path. We replace that single point of failure with a multi-carrier, automated failover architecture — reducing your telephony costs and eliminating downtime risk.

  • Dynamic Carrier Automated Failover (DCAF)

  • 99.99% Uptime — Always-On Voice

  • Reduce Your Genesys Cloud Telephony Bill

  • Managed Number Porting — No Downtime

  • Real-Time Visibility via Telecom Portal

Explore Genesys SIP Architecture
Star Telecom SIP architecture diagram for third-party AI voice bot integration with Genesys Cloud CX data sovereignty

3rd Party AI Voice Bot — BYOC SIP Integration Architecture

BYOC — Bring Your Own Carrier

3rd Party AI Voice Integration

Integrate a New AI Voice Platform Without Compromising Your CCaaS

Adding a third-party voice bot — whether Kore.ai, DecagonAI, Sprinklr, or another platform — introduces new connectivity risk. Our BYOC SIP architecture keeps your data inside Genesys, your calls stable, and your AI investment protected.

  • Keep Data Inside Your Genesys / CCaaS Environment

  • Fortify Your AI Investment with Redundant SIP

  • High-Fidelity Audio — Purpose-Built for AI

  • Platform Agnostic — Switch AI Vendors Without Replatforming

  • Keep Interaction Data in Your CCaaS

Explore AI Voice Architecture

Direct Vs 3rd party

Multi-Carrier Toll-Free Redundancy

Eliminate Single Points of Failure

Unlike a single-carrier solution where you're stuck waiting seamlessly for repairs, Star Telecom's architecture actively detects outages and gracefully redirects your toll-free traffic to a healthy alternate path.

Stage 1

Proactive Detection

Our Network Operations Centre (NOC) permanently identifies a toll-free carrier issue, either instantaneously through our active network monitoring or a priority support ticket.

Stage 2

Database Rerouting

Once confirmed, our NOC dynamically reroutes your toll-free traffic to alternate carriers by overriding the routing entries directly within the North American Toll-Free database (Somos).

Stage 3

Testing & Restoration

After the original downed carrier resolves their issue, our NOC extensively tests the repaired connections before safely reversing the routing changes to consider the matter closed.

Why This Active Redundancy Matters

A direct look at what happens during a severe network disruption.

shield The Multi-Carrier Advantage

  • check_circle

    Dynamic Failover Ready

    Because Star Telecom leverages multiple backbone carriers, there is always an alternate route fully available to absorb your inbound traffic.

  • check_circle

    NOC Intervention

    Our dedicated team doesn't just watch your connection die. Real engineers intervene and activate routing changes to keep your operations alive.

  • check_circle

    Business Continuity

    Your toll-free numbers stay reachable to consumers and patients even if a foundational tier-1 global provider goes offline completely.

warning The Single-Carrier Trap

  • cancel

    Outages Stop at Detection

    The process stops unilaterally at detection. You either notice an outage or wait for the provider to issue a generic mass notification.

  • cancel

    No Ability to Intervene

    If your numbers are unreachable with AT&T, Lumen, Bell, or Rogers, you have exactly zero ability to fix it. You just have to wait for them.

  • cancel

    Carriers Won't Share Traffic

    Legacy big telcos will fundamentally never reroute your calls to a competing carrier during an outage, because they refuse to give up revenue.

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