Improve average handle time, customer experiences and agent performance by leveraging the combined power of Salesforce and Genesys Cloud CX with Star Telecom’s Salesforce Connector.
Reduce Average Handle Time with Automatic Screen Pops
Average handle time can be significantly reduced through an automatic screen pop of Salesforce records. It includes a rich array of configurable data fields to give agents the information they need to serve your customers.
Improve Agent Experiences
Agent experience can be improved by having Genesys Cloud CX omni-channel interactions embedded right within the Salesforce user interface.
Increase Agent Productivity
Agent productivity can be increased by having Genesys Cloud CX automatically invoke Salesforce workflows and background tasks.
Store Genesys Cloud CX Reporting Data in Salesforce
Managers can use the Salesforce reporting tools they depend on today by automatically storing Genesys Cloud CX interaction data within Salesforce.