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Leading CX Solutions, One Expert Partner.
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What's Your Project?
Find your path. Each one leads to a team that's done it before — on time, on budget, and without the drama.
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Why Star Telecom
It's Time to Leverage Us — Star Telecom: Genesys Cloud CX VAR & AI Contact Center System Integrator
It's Time to Leverage Us Transform CX Reduce Costs Deploy AI Go Further
Star Telecom combines in-house telecoms, certified Genesys Cloud CX expertise, and AI contact center implementation — so you have one accountable partner from infrastructure to go-live.
Data Analysis
We Start With Your Data
Before a single flow is configured, we analyse your contact center metrics — abandon rates, AHT, FCR, and queue patterns — to find exactly where AI delivers the highest impact.
AI Voice Infrastructure
Telecom Built for AI
We deploy carrier-agnostic, AI-enabled SIP infrastructure with automated failover — purpose-built to deliver the audio quality that Genesys AI virtual agents demand.
CCaaS Implementation
One Partner, Full Journey
From scoping and omnichannel design through to go-live and managed number porting — we own the entire Genesys Cloud CX deployment. No handoffs. No gaps.
Cost Transparency
No Surprise Bills
We forecast your Genesys AI token costs, compare licensing tiers, and consolidate your telecom spend — clients typically reduce total cost of ownership by 40%.
Post Go-Live
We Stay After Go-Live
Deployment is not the finish line. We run structured optimisation cycles — tuning AI flows, reviewing performance data, and compounding value long after day one.
Genesys VAR & SI
Genesys Cloud CX Specialists
We're not generalists. As a certified Genesys VAR and system integrator, Genesys Cloud CX is our core discipline — built on real deployments across enterprise contact centers.
Ready to see what's possible with the right Genesys partner?
See what our customers achieved — then let's talk about yours.
Department
Who We Serve
What's Your Department?
Whether you own the contact centre or the infrastructure beneath it — we speak your language and deliver outcomes you can measure.
Drive Outcomes Your Agents and Customers Both Feel
Our team has worked inside contact centres — we understand what actually moves CSAT, FCR, and AHT. We configure Genesys Cloud CX to deliver results you can report upward.
Outcomes our clients achieve
- Increase CSAT
- Improve FCR
- Shorten AHT
- Reduce Attrition
- Faster Proficiency
- Higher AI Containment
Deliver Projects That Stay on Time, on Budget, and on Spec
Twenty years of contact centre technology means clean integrations, predictable scope, and zero-surprise deployments. We give your team the control and visibility they need from kickoff.
Outcomes our clients achieve
- On-Time Delivery
- On-Budget Projects
- Maximum Uptime
- Rapid Implementation
- Clean API Integrations
- Zero-Downtime Migration
Engage
Our Approach
How We Engage with Our Customers
Our philosophy starts with being a partner, not a vendor. We become an extension of your team — understanding your operations, technology, and challenges — then apply our proprietary Genesys Cloud CX methodology to build a foundation that compounds over time.
Select a stage to expand
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We help you build a comprehensive solution design, project plan, and budget — grounded in your real contact center data, not assumptions. Every engagement starts here before a single line of configuration is written.
- Strategic Planning
- Health Checks
- Solution Proposals
- Art of the Possible
- Business Case Preparation
- Project Planning
- Custom Demonstrations
- Requirements Gathering
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We own the full deployment — from Genesys Cloud CX configuration and flow design to AI-enabled SIP infrastructure, managed number porting, and go-live cutover. No gaps, no handoffs, one accountable partner.
- Genesys Cloud CX Configuration
- Flow & IVR Design
- AI-Enabled SIP Trunking
- Managed Number Porting
- Omnichannel Setup
- Integration & API Work
- Go-Live Cutover
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Go-live is not the finish line. We guide your teams to get the most out of the platform — driving real adoption, resolving early friction, and making sure the investment is realised in practice, not just on paper.
- Admin & Agent Training
- Supervisor Enablement
- Adoption Tracking
- Early-Life Support
- Reporting & Dashboards
- Change Management
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With a strong foundation in place, we work with you on the next chapter — expanding AI capabilities, optimising costs, and progressing toward the next level of the AI maturity curve. The relationship compounds.
- AI Flow Optimisation
- Quarterly Business Reviews
- Token Cost Forecasting
- New Feature Rollouts
- Agentic AI Expansion
- Ongoing TCO Reduction
- Strategic Roadmapping
Choose Us for
Why Star Telecom
Why Choose Us for Your Project?
Results, experience, and infrastructure that enterprise contact centres can depend on — in Canada and the United States.
Client Results
- CSAT Score
- 100%
- Client Retention Rate
- 98%
- On-Time & On-Budget Deployments
- 92%
- Genesys Cloud CX Clients
- 50+
- Telecom Clients Served
- 100+
Experience & Service
Certified Genesys Cloud CX Expertise
Every CSM on our team holds Genesys Cloud CX certification. You are never handed to a generalist — Genesys is our core discipline, built on 50+ real enterprise deployments.
- All CSMs are Genesys Cloud CX certified
- 50+ Genesys Cloud clients live
- Deep AI Studio & Architect expertise
- Proven patterns across enterprise contact centres
Premium Client Service
We maintain a 100% CSAT score and 98% client retention because we stay engaged long after go-live. Highly responsive, easy to work with, and accountable end-to-end.
- 100% CSAT score — consistently maintained
- Highly responsive across all channels
- Dedicated CSM for every client
- Structured quarterly business reviews
Platform & Infrastructure
Multi-Carrier Redundancy & 99.99% Uptime
Our platform is built on multi-carrier redundant architecture with automated failover. If a carrier path degrades, traffic instantly reroutes — no manual intervention, no downtime for your contact centre.
Agnostic Telephony Platform (BYOC)
We operate a fully agnostic SIP infrastructure — compatible with Genesys Cloud BYOC, any CCaaS platform, or a hybrid environment. You are never locked in. Your telephony moves with your business.
Telecom Portal for Client Management
Every client gets access to our self-serve telecom portal — real-time number management, call routing configuration, porting status, usage reporting, and direct support ticketing in one place.
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Client Say
What Our Clients Say
Faq
New to Cloud Contact Centers?
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Star Telecom is a global company founded in 2002
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