Contact Center Technology Experts



What’s Your Project?
+90 NPS
What’s Your Department?
- Increase Speed to Proficiency
- Reduce Agent Attrition
- Increase CSAT
- Increase FCR
- Shorten AHT
- Rapid Implementation
- Maximum System Availability
- On Time
- On Budget
Plan
- Strategic Planning
- Health Checks
- Solution Proposals
- Art of the Possible
- Business Case Preparation
- Project Planning
- Custom Demonstrations
- Requirements Gathering
Deploy
- Kick Off
- Design
- Build
- Test
- Implement
- 24x7 Support
Adopt
- Fine Tune Applications
- Provide Specialized Training
- Review Project Outcomes
- Assist Employees
- 24x7 Support
Evolve
- Feature Set Adoption Strategies
- Custom Demonstrations
- Proofs of Concept
- Strategic Assessment
- Roadmap Preparation
- Feature Release Review
Plan
- Strategic Planning
- Health Checks
- Solution Proposals
- Art of the Possible
- Business Case Preparation
- Project Planning
- Custom Demonstrations
- Requirements Gathering
Deploy
- Kick Off
- Design
- Build
- Test
- Implement
- 24x7 Support
Adopt
- Fine Tune Applications
- Provide Specialized Training
- Review Project Outcomes
- Assist Employees
- 24x7 Support
Evolve
- Feature Set Adoption Strategies
- Custom Demonstrations
- Proofs of Concept
- Strategic Assessment
- Prepare Roadmap
- Feature Release Review
Why Choose Us for Your Project?
- Over 20 years of experience
- 100% focused on Genesys Cloud CX
- Clients of all sizes and complexity
- 100% CSAT score
- Highly responsive
- Easy to work with
- 100% availability track record
- Multi-carrier Toll Free failover
- 10-minute access to SIP engineers
What Our Clients Say
New to Cloud Contact Centers?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Star Telecom is a global company founded in 2002


