New to Cloud Contact Centers?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
What makes Star Telecom different from other solution providers?
A Company That Truly Cares about Your Team’s Success Every Day
We've all experienced the pain of dealing with a vendor that doesn't care. At Star Telecom, everything we do is focused on helping our customer's teams succeed. With over 65 employees, we're big enough to deliver. And small enough to care. And for the life of our relationship with each customer, we assign a Client Success Manager and Solution Consultant to build a trusted partnership with the customer's team. We also offer an industry-leading 10-minute support response time, 24x7x365.
End-to-End Solutions that Include Everything You'll Need
Too often, contact centers face operational challenges because they have multiple vendors that don't always work well together. With Star Telecom, customers get everything they need to be successful. We offer Genesys Cloud CX software, telecom services, add-on software products, professional services, and a range of ongoing support and managed services to choose from. And our solutions are flexible enough to meet almost any need.
Industry Leading Skills to Maximize the Results of Your Genesys Cloud CX Solution
Star Telecom has 20 years of experience delivering successful cloud contact center solutions. And we only work with Genesys Cloud CX, which allows us to hone our skills to the highest possible level. This is evidenced by our Genesys Gold certification, the highest level of quality in the Genesys ecosystem. In addition, many of our team members have worked in key contact center operations roles, so they understand the best way to maximize the business results of Genesys Cloud CX.
Crystal Clear, Reliable Telecom Services for Every Call
Voice calls still make up most of many contact centers, so choosing a telecom service provider that can deliver is critical. Star Telecom's SIP Telecom Services Network Design is purpose-built for the mission-critical needs of contact centers. It ensures end-to-end quality of service from the customer (PSTN) to the agent and provides maximum resiliency through features such as multi-carrier redundancy and dedicated SIP connections to Genesys Cloud CX. In addition, our service delivery far exceeds traditional carrier offerings with services such as a 10-minute response time and immediate access to SIP engineers.
Star Telecom is a global company founded in 2002
Fort Lauderdale, US