Cloud Contact Center and Telecom Services
Cloud Contact Center
Star Telecom will work with you to design, implement, support, manage, grow and optimize your contact center solution using the industry leading Genesys Cloud CX platform
Telecom Services
Star Telecom will provide SIP telecom connectivity to your cloud or on-premise contact center for toll-free, DID and outbound calls, and SMS, with the highest quality and availability at competitive prices
Experts with 20+
Years’ Experience
100% CSAT Score
+90 NPS
98% Client
Retention Rate
35 Milion+
Interactions Per Year
New to Cloud Contact Centers?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
What makes Star Telecom different from other solution providers?
A Company That Truly Cares about Your Team’s Success Every Day
Everyone has experienced the pain of a vendor who doesn’t care. At Star Telecom, helping customer teams succeed is at the center of everything we do. With over 65 people, we are big enough to deliver and small enough to care. And, for the life of our relationship with each client, we assign a Client Success Manager and Solution Consultant to build a trusted partnership with the client’s team to help them deliver. Plus we provide an industry-leading 10-minute support response time, 24x7x365.
End-to-End Solutions that Include Everything You'll Need
Too often contact centers experience operational challenges because they have multiple vendors who don't always work well together. With Star Telecom, customers can get everything they need to be successful. We provide Genesys Cloud CX software, telecom services, add-on software products professional services and a range of ongoing support and managed services to choose from. And our solutions are flexible enough to meet almost any requirement.
Industry Leading Skills to Maximize the Results of Your Genesys Cloud CX Solution
Star Telecom has 20 years' experence of delivering successful cloud contact center solutions. And we only work with Genesys Cloud CX, which enables us to hone our skills to the highest possible level. This is validated by our Genesys Gold Certification, which is the highest designation for quality in the Genesys ecosystem. Also, many of our team members have worked in key contact center operations roles, so they understand the best way to maximize the business results of Genesys Cloud CX.
Crystal Clear, Reliable Telecom Services for Every Call
Voice calls are still the majority of many contact centers, so it's critical to choose a telecom services provider that can deliver. Star Telecom's SIP Telecom Services Network Design is purpose-built for the mission critical needs of contact centers. It ensures end-to-end quality of service from the customer (PSTN) to the agent and provides maximum resiliency through features such as multi-carrier redundancy and dedicated SIP connections into Genesys Cloud CX. Plus our Service Delivery far exceeds traditional carrier offerings with services such as a 10-minute response time and immediate access to SIP engineers
Star Telecom is a global company founded in 2002
Toronto,Canada
Fort Lauderdale, US
Belgrade, Serbia
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