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What’s Your Project?

  • Move to the Cloud

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    Do you want to move your contact center to the cloud as part of a digital transformation initiative or by a critical deadline? We offer a complete solution to successfully move your contact center to the cloud including Genesys Cloud CX, the industry’s leading omni-channel platform, proven, pre-built deployment and support services, and telecom services.
  • Replace Cloud Platform

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    Do you want to replace your existing contact center cloud platform with one that is a better fit to your operation? We offer a complete solution to successfully move from your existing cloud platform to Genesys Cloud CX, the industry’s #1 rated platform. It includes proven, pre-built deployment and support services and telecom services.
  • Change Genesys Solution Provider

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    Are you looking for a better performing Genesys Cloud CX service provider? We are a Genesys Gold Partner with a 100% CSAT rating. Each of our customers is assigned a dedicated Client Success Manager who is highly responsive, acts as a true consultant and helps you find new ways to innovate with Genesys Cloud CX.
  • Switch SIP Trunking Provider

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    Is your SIP trunking provider falling short of your expectations? We offer high quality, responsive SIP trunking services with a track record of 100% availability. They include features such as a unique multi-carrier redundancy service design, advanced tracing and monitoring tools and 10-minute access to SIP engineers.
  • Strategic AI Partner

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    Boost your business's profitability & efficiency by integrating AI into your contact center. Our approach to deploying AI is strategic with a focus on your data, brand awareness, and how new innovations can impact your company. At the heart of all AI implementations in your contact center, we help with crafting new or enhanced customer & agent experiences.

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Who We Are
SIP Trunking
CCaaS
Conversational AI
Compliance and Safety

By expertly combining in-house quality telecommunications, cutting-edge AI technology, the best in cloud contact center technology, and compliance solutions, Star Telecom elevates the standard for customer interactions, loyalty, and operational efficiency, as well as cost reduction and improved employee retention.

We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch.

See what our customers say

At the heart of our offering is SIP Trunking, a robust and scalable solution, ensuring enhanced connectivity and reliability. Our SIP solutions are designed to be flexible, catering to businesses of various sizes, and are instrumental in reducing the costs associated with traditional phone systems.

  • Hassle-free porting
  • Bring your own carrier model to enable redundancy on current infrastructure
  • Cost savings
  • 100% uptime
  • Automatic failover for no service disruption
  • SIP traffic encrypted using TLS/SRTP between platform & CCaaS solution for security
  • Active-to-active geo-redundant POPs to ensure successful auto failovers

Our SIP backbone supports over 70% of Ontario Utilities due to our scaling architecture, and the way we have architected our solution is for native integration into the CCaaS and Conversational AI solutions you know and trust. (Genesys, Avaya, Cisco, Five9, Incontact, RingCentral, Kore.AI, Omelia, and more).

Explore SIP Trunking

Our gold-level partnership with Genesys is the pinnacle of our transformative solutions. The industry-leading platform Genesys Cloud CX provides a unified suite for voice, email, chat, chatbots and social messaging, allowing contact centers to deliver omnichannel experiences that today's customers expect.

How do we make CCaaS different? We are a niche partner that will focus on the goals of your contact center, and make them a reality. We’re proud to carry a 100% CSAT score which stems from our top-notch service.

See what our customers say

AI technology is another cornerstone of our innovative approach. By harnessing the power of our AI solutions, we empower contact centers with smart automation, predictive analytics, and conversational AI. These tools help anticipate customer needs, offer personalized service, and provide agents with real-time insights to resolve issues more efficiently. AI-driven analytics contribute to a deeper understanding of customer behaviour, enabling businesses to tailor their services and forge stronger, loyalty-driven relationships. We know what makes conversational AI a success rather than simply adding it for the sake of adding it. Reach out if you're looking for a transformative partner.

Explore AI

No total contact center solution is complete without compliance and safety being addressed. Our partnership with PCI Pal and Redsky allows us to offer fully compliant solutions for contact centers that accept payments, as well as full e911 compliance with RAY BAUM'S Act & Kari's Law. As contact center technology experts, we hand-picked these partnerships due to their prominence, user friendliness and most importantly, reliability.

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Department

What’s Your Department?

Contact Center

Our team members have worked in contact centers so they speak your language. They also understand the best technology solutions to drive a wide range of business outcomes such as

  • Increase speed to proficiency
  • Reduce agent attrition
  • Increase CSAT
  • Increase FCR
  • Shorten AHT

Information Technology

We have 20 years of experience with contact center technology. This has given us the knowledge, skills and processes to deliver a wide range of IT outcomes such as:

  • Rapid implementation
  • Maximum system
  • Increase CSAT
  • On Time
  • On Budget

Engage

How We Engage with Our Customers
Our philosophy about customer engagement starts with being a partner not a vendor. We view ourselves as an extension of your team - where we understand your business operation, technology and challenges and work with the utmost energy and integrity to provide the best solutions to meet your needs.

Plan

We help you to plan your project including a comprehensive solution design, project plan and budget
  • Strategic Planning
  • Health Checks
  • Solution Proposals
  • Art of the Possible
  • Business Case Preparation
  • Project Planning
  • Custom Demonstrations
  • Requirements Gathering

Deploy

We help you to deploy a high quality solution on-time and on-budget
  • Kick Off
  • Design
  • Build
  • Test
  • Implement
  • 24x7 Support

Adopt

We help your company adopt the solution by providing support to each employee and making any required application adjustments
  • Fine Tune Applications
  • Provide Specialized Training
  • Review Project Outcomes
  • Assist Employees
  • 24x7 Support

Evolve

We enable you to evolve your solution by exploring the full capabilities of your cloud platform
  • Feature Set Adoption Strategies
  • Custom Demonstrations
  • Proofs of Concept
  • Strategic Assessment
  • Roadmap Preparation
  • Feature Release Review

Plan

We help you to plan your project including a comprehensive solution design, project plan and budget.
  • Strategic Planning
  • Health Checks
  • Solution Proposals
  • Art of the Possible
  • Business Case Preparation
  • Project Planning
  • Custom Demonstrations
  • Requirements Gathering

Deploy

We help you to deploy a high quality solution on-time and on-budget
  • Kick Off
  • Design
  • Build
  • Test
  • Implement
  • 24x7 Support

Adopt

We help your company adopt the solution by providing support to each employee and making any required application adjustments
  • Fine Tune Applications
  • Provide Specialized Training
  • Review Project Outcomes
  • Assist Employees
  • 24x7 Support

Evolve

We enable you to evolve your solution by exploring the cloud platform capabilities
  • Feature Set Adoption Strategies
  • Custom Demonstrations
  • Proofs of Concept
  • Strategic Assessment
  • Prepare Roadmap
  • Feature Release Review

Choose Us for

Why Choose Us for Your Project?

Experience
Service
Reliability
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Industry Leading Expertise

  • Over 20 years of experience
  • 100% focused on Genesys Cloud CX
  • Clients of all sizes and complexity
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Premium Client Service

  • 100% CSAT score
  • Highly responsive
  • Easy to work with
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Unmatched SIP Reliability and Quality

  • 100% availability track record
  • Multi-carrier Toll Free failover
  • 10-minute access to SIP engineers

Client Say

What Our Clients Say

Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
Utilities Company 100 Employees
I find the company extremely responsive and transparent - they make it very easy to work with them.
5/5
Banking Company 85,000+ Employees
We’ve received great service from your company.
5/5
Utilities Company 200 Employees
Star Telecom has always been there to support us and has lived up to their word in getting us the functionality that we have asked for.
5/5
See Our Case Studies

Faq

New to Cloud Contact Centers?

What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
  1. Broader and deeper functionality.
  2. Integration with more 3rd party products and systems.
  3. Ability to more rapidly scale up or down depending on business needs.
  4. Faster development.
  5. Easier to support.
  6. Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.

Star Telecom is a global company founded in 2002

Toronto
Toronto, Canada
Fort Lauderdale
Fort Lauderdale, US
Belgrade
Belgrade, Serbia

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