Contact Center Technology Experts
Creating CX champions by building consultative relationships with our clients and delivering on our
promises.
Premium Client Service
Industry Leading Expertise
Unmatched SIP Reliability and Quality
What’s Your Project?
Change Genesys Solution Provider
Read more
Switch SIP Trunking Provider
Read more
Experts with 20+Years’ Experience
100% CSAT Score
+90 NPS
+90 NPS
Genesys Gold Level Partner
100% SIP Service Availability
What’s Your Department?
Contact Center
Our team members have worked in contact centers so they speak your language. They also understand
the best technology solutions to drive a wide range of business outcomes such as:
- Increase Speed to Proficiency
- Reduce Agent Attrition
- Increase CSAT
- Increase FCR
- Shorten AHT
Information Technology
We have over 20 years of experience with contact center technology. This has given us the knowledge, skills and processes to deliver a wide range of IT
outcomes such as:
- Rapid Implementation
- Maximum System Availability
- On Time
- On Budget
How We Engage with Our Customers
Our philosophy about customer engagement starts with being a partner not a vendor.
We view ourselves as an extension of your team - where we understand your business
operation, technology and challenges and work with the utmost energy and integrity to
provide the best solutions to meet your needs.
Plan
We help you to plan your project including a comprehensive solution design, project plan and
budget
- Strategic Planning
- Health Checks
- Solution Proposals
- Art of the Possible
- Business Case Preparation
- Project Planning
- Custom Demonstrations
- Requirements Gathering
Deploy
We help you to deploy a high quality solution on-time and on-budget
- Kick Off
- Design
- Build
- Test
- Implement
- 24x7 Support
Adopt
We help your company adopt the solution by providing support to each employee and making any
required application adjustments
- Fine Tune Applications
- Provide Specialized Training
- Review Project Outcomes
- Assist Employees
- 24x7 Support
Evolve
We enable you to evolve your solution by exploring the full capabilities of your cloud platform
- Feature Set Adoption Strategies
- Custom Demonstrations
- Proofs of Concept
- Strategic Assessment
- Roadmap Preparation
- Feature Release Review
Plan
We help you to plan your project including a comprehensive solution design, project plan and
budget.
- Strategic Planning
- Health Checks
- Solution Proposals
- Art of the Possible
- Business Case Preparation
- Project Planning
- Custom Demonstrations
- Requirements Gathering
Deploy
We help you to deploy a high quality solution on-time and on-budget
- Kick Off
- Design
- Build
- Test
- Implement
- 24x7 Support
Adopt
We help your company adopt the solution by providing support to each employee and making any
required application adjustments
- Fine Tune Applications
- Provide Specialized Training
- Review Project Outcomes
- Assist Employees
- 24x7 Support
Evolve
We enable you to evolve your solution by exploring the cloud platform capabilities
- Feature Set Adoption Strategies
- Custom Demonstrations
- Proofs of Concept
- Strategic Assessment
- Prepare Roadmap
- Feature Release Review
Why Choose Us for Your Project?
We will help you deliver better contact center CX and operating efficiency than any other provider.
Industry Leading Expertise
- Over 20 years of experience
- 100% focused on Genesys Cloud CX
- Clients of all sizes and complexity
Premium Client Service
- 100% CSAT score
- Highly responsive
- Easy to work with
Unmatched SIP Reliability and Quality
- 100% availability track record
- Multi-carrier Toll Free failover
- 10-minute access to SIP engineers
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one of
our most successful and valued partnerships
5/5
Utilities Company
100 Employees
I find the company extremely responsive and transparent - they make it very easy to work with
them.
5/5
Banking Company
85,000+ Employees
We’ve received great service from your company.
5/5
Utilities Company
200 Employees
Star Telecom has always been there to support us and has lived up to their word in getting us
the functionality that we have asked for.
5/5
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Star Telecom is a global company founded in 2002
Toronto, Canada
Fort Lauderdale, US
Belgrade, Serbia
