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Genesys Cloud CX Software
Deliver better CX, agent performance and self service automation with the industry’s leading omni-channel cloud contact center platform.
- Revolutionize the Way You Interact with Your Customers
- Integrate with Your CRM Platform
- Easily Setup Work from Home Agents
- Maximize Your Results with the Industry’s Top Platform
Our Benefits
Our Benefits
Revolutionize the Way You Interact with Your Customers
Genesys Cloud CX has revolutionized the way customers interact with brands. Phone, email, web chat, and social media support channels are all within one simple interface. AI Chatbots enable superior self-service options on digital channels, reducing queues and freeing agent time. A built-in workforce management feature allows you to optimize schedules, ensuring the right amount of live agents and reducing the costs of unnecessary shifts.
Integrate with Your CRM Platform
Genesys Cloud CX can be integrated with your CRM to provide functionality such as screen pop, outbound calling, workflow, data transfer to your CRM system for reporting, and much more.
Easily Setup Work from Home Agents
Genesys Cloud CX is hosted in the cloud, so adding or removing agents requires no IT help, and makes adding working-from-home agents a breeze. Your agents only need a computer, a headset and an internet connection.
Maximize Your Results with the Industry’s Top Platform
Contact centers that want to maximize their results choose Genesys for two reasons. First, it’s the #1 rated Contact Center as a Service (CCaaS) platform by Gartner in the industry. Second, the applications within the Genesys platform are more rich in functionality - whether it’s application features, security, reliability or scalability. Genesys also spends more on R&D than all other cloud contact center manufacturers, which enables faster and more robust innovation.
Revolutionize the Way You Interact with Your Customers
Genesys Cloud CX has revolutionized the way customers interact with brands. Phone, email, web chat, and social media support channels are all within one simple interface. AI Chatbots enable superior self-service options on digital channels, reducing queues and freeing agent time. A built-in workforce management feature allows you to optimize schedules, ensuring the right amount of live agents and reducing the costs of unnecessary shifts.
Integrate with Your CRM Platform
Genesys Cloud CX can be integrated with your CRM to provide functionality such as screen pop, outbound calling, workflow, data transfer to your CRM system for reporting, and much more.
Easily Setup Work from Home Agents
Genesys Cloud CX is hosted in the cloud, so adding or removing agents requires no IT help, and makes adding working-from-home agents a breeze. Your agents only need a computer, a headset and an internet connection.
Maximize Your Results with the Industry’s Top Platform
Contact centers that want to maximize their results choose Genesys for two reasons. First, it’s the #1 rated Contact Center as a Service (CCaaS) platform by Gartner in the industry. Second, the applications within the Genesys platform are more rich in functionality - whether it’s application features, security, reliability or scalability. Genesys also spends more on R&D than all other cloud contact center manufacturers, which enables faster and more robust innovation.
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New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one of
our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will build you a solution.