Revolutionize the Way You Interact with Your Customers
Genesys Cloud CX has revolutionized the way customers interact with brands. Phone, email, web chat, and social media support channels are all within one simple interface. AI Chatbots enable superior self-service options on digital channels, reducing queues and freeing agent time. A built-in workforce management feature allows you to optimize schedules, ensuring the right amount of live agents and reducing the costs of unnecessary shifts.
Integrate with Your CRM Platform
Genesys Cloud CX can be integrated with your CRM to provide functionality such as screen pop, outbound calling, workflow, data transfer to your CRM system for reporting, and much more.
Easily Setup Work from Home Agents
Genesys Cloud CX is hosted in the cloud, so adding or removing agents requires no IT help, and makes adding working-from-home agents a breeze. Your agents only need a computer, a headset and an internet connection.
Maximize Your Results with the Industry’s Top Platform
Contact centers that want to maximize their results choose Genesys for two reasons. First, it’s the #1 rated Contact Center as a Service (CCaaS) platform by Gartner in the industry. Second, the applications within the Genesys platform are more rich in functionality - whether it’s application features, security, reliability or scalability. Genesys also spends more on R&D than all other cloud contact center manufacturers, which enables faster and more robust innovation.