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Secure, Frictionless, & Compliant Payments in the Contact Center

Modern contact centers aim to serve their customers on a channel they prefer. With a large number of available channels, Star Telecom and PCI Pal offer organizations the ability to increase flexibility and take secure and compliant payments across any channel with the best contact center or call center PCI compliance solution on the market.
  • Compliant Payments on Any Channel
  • Level 1 PCI DSS Certified
  • Carrier, phone system & CRM agnostic
  • Integrates with all payment providers
  • Reduced average call handle times
  • Customer peace of mind
  • Boosted Customer Experiences
  • Data Stored Away From Contact Center

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Our Benefits

  • Call

    Reduced Average Call Handle Times

    Organizations have seen a 66% reduction in average call handle times by using our PCI compliance payment platform. By simplifying and streamlining the process, average handle time is reduced and the need for subsequent/repeat calls is avoided.
  • Customer

    Customer Peace Of Mind

    By providing a PCI compliant solution, your customers will be at ease knowing you take the security of their payment data seriously, which improves your brand image and trust.
  • AGENTS

    Alleviated Pressure From Agents

    Allow your agents to focus on providing the best experiences vs. complex payment processes. Our PCI compliant payment processing solution relieves pressure from your agents with a solution that is effortless to use and allows them to focus on what matters, your customer's experience with your company.
  • Data Secured

    Sensitive Data Secured Away From Your Contact Center

    Accept payments with confidence knowing you don’t have to worry about the security of locally stored sensitive data. Our PCI payment solution stores payment data away from your contact center. This offers contact centers a piece of mind knowing they are compliant and their customer payment data is in good hands.
  • CX

    Boosted Customer Experiences

    Improve CX and customer retention by including simple payment processing compliance on any channel. By simply providing customers with a secure digital link to complete a payment or with an agent guiding them through the process on the phone, our solution removes friction and avoids customer frustration.

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Integrates With All Payment Providers

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Our Features

Secure Payments On Any Channel
Multiple Payment Options Supported
Level 1 PCI DSS certified
Integrate With AI
Quality & Uninterrupted Voice
Fast & Accurate Deployment
Carrier, Phone System CRM Agnostic

Our omni-channel PCI call center compliance solution enables your contact center to provide secure payment options on any channel. Through digital interactions, a secure link is sent to your customer which guides them through the entire payment process. Through self-service IVR, your system will carry our identification and verification (ID&V) and once completed, the call is passed to PCI Pal for secure payment. Through a live agent, instead of a customer speaking their card information to the agent, the agent rather asks the customer to enter their card details from their dial pad, and the tone or information the customer enters is completely hidden from the agent.

Allow customers to choose their preferred payment method, such as paying by credit card, eWallet, bank transfer, or using a buy-now-pay-later option. This offers more flexibility in your PCI compliant call center or contact center and results in better experiences

Level 1 PCI DSS is the highest level achievable for contact center or call center PCI compliance. Whether you are a small, medium-sized, or enterprise-sized organization, our solution will suite your needs.

Our secure digital payment solution can be integrated with leading AI-powered bot technology to fully automate the payment process. Much like an agent-guided process, the bot generates a secure link and guides the customer through a successful, secure, and PCI DSS compliant payment. We provide the AI solution, as well as experts that take care of the entire implementation process for a smooth transition and accurate system with no flaws.

Choosing us for PCI compliance for call centers or contact centers means you can also add our quality telecom that ensures speech-to-text and voice interactions with AI are accurate. This reduces repetitiveness in order to boost CX and lower resolution times. Our telecom also saves you on costs. Our customers have noticed up to 30% in savings!

Our PCI DSS compliance solution is quicker to deploy than other PCI compliant payment processors. We understand that in the contact center environment, efficient and fast deployments that dont interrupt customer experiences are crucial. That’s why at Star Telecom, we pride ourselves in being the leading industry experts with a focus on speed and accuracy all while providing the best customer support in the industry. Our 100% CSAT score, +90 NPS, and 98% Client Retention Rate were all achieved by focusing on our support and deployment processes. Start your contact center or call center PCI compliance project with us today.

Our contact center PCI compliance solution can integrate with your current systems in place, improving the implementation process and eliminating costs related to achieving a fully integrated system.

Secure Payments On Any Channel

Our omni-channel PCI call center compliance solution enables your contact center to provide secure payment options on any channel. Through digital interactions, a secure link is sent to your customer which guides them through the entire payment process. Through self-service IVR, your system will carry our identification and verification (ID&V) and once completed, the call is passed to PCI Pal for secure payment. Through a live agent, instead of a customer speaking their card information to the agent, the agent rather asks the customer to enter their card details from their dial pad, and the tone or information the customer enters is completely hidden from the agent.

Multiple Payment Options Supported

Allow customers to choose their preferred payment method, such as paying by credit card, eWallet, bank transfer, or using a buy-now-pay-later option. This offers more flexibility in your PCI compliant call center or contact center and results in better experiences

Level 1 PCI DSS certified

Level 1 PCI DSS is the highest level achievable for contact center or call center PCI compliance. Whether you are a small, medium-sized, or enterprise-sized organization, our solution will suite your needs.

Integrate With AI

Our secure digital payment solution can be integrated with leading AI-powered bot technology to fully automate the payment process. Much like an agent-guided process, the bot generates a secure link and guides the customer through a successful, secure, and PCI DSS compliant payment. We provide the AI solution, as well as experts that take care of the entire implementation process for a smooth transition and accurate system with no flaws.

Quality & Uninterrupted Voice

Choosing us for PCI compliance for call centers or contact centers means you can also add our quality telecom that ensures speech-to-text and voice interactions with AI are accurate. This reduces repetitiveness in order to boost CX and lower resolution times. Our telecom also saves you on costs. Our customers have noticed up to 30% in savings!

Fast & Accurate Deployment

Our PCI DSS compliance solution is quicker to deploy than other PCI compliant payment processors. We understand that in the contact center environment, efficient and fast deployments that dont interrupt customer experiences are crucial. That’s why at Star Telecom, we pride ourselves in being the leading industry experts with a focus on speed and accuracy all while providing the best customer support in the industry. Our 100% CSAT score, +90 NPS, and 98% Client Retention Rate were all achieved by focusing on our support and deployment processes. Start your contact center or call center PCI compliance project with us today.

Carrier, Phone System CRM Agnostic

Our contact center PCI compliance solution can integrate with your current systems in place, improving the implementation process and eliminating costs related to achieving a fully integrated system.

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New to Cloud Contact Centers?

What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
  1. Broader and deeper functionality.
  2. Integration with more 3rd party products and systems.
  3. Ability to more rapidly scale up or down depending on business needs.
  4. Faster development.
  5. Easier to support.
  6. Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.

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What Our Clients Say

Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
See Our Case Studies

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