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Secure, Frictionless, & Compliant Payments in the Contact Center
- Compliant Payments on Any Channel
- Level 1 PCI DSS Certified
- Carrier, phone system & CRM agnostic
- Integrates with all payment providers
- Reduced average call handle times
- Customer peace of mind
- Boosted Customer Experiences
- Data Stored Away From Contact Center
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Our Benefits
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Call
Reduced Average Call Handle Times
Organizations have seen a 66% reduction in average call handle times by using our PCI compliance payment platform. By simplifying and streamlining the process, average handle time is reduced and the need for subsequent/repeat calls is avoided. -
Customer
Customer Peace Of Mind
By providing a PCI compliant solution, your customers will be at ease knowing you take the security of their payment data seriously, which improves your brand image and trust. -
AGENTS
Alleviated Pressure From Agents
Allow your agents to focus on providing the best experiences vs. complex payment processes. Our PCI compliant payment processing solution relieves pressure from your agents with a solution that is effortless to use and allows them to focus on what matters, your customer's experience with your company. -
Data Secured
Sensitive Data Secured Away From Your Contact Center
Accept payments with confidence knowing you don’t have to worry about the security of locally stored sensitive data. Our PCI payment solution stores payment data away from your contact center. This offers contact centers a piece of mind knowing they are compliant and their customer payment data is in good hands. -
CX
Boosted Customer Experiences
Improve CX and customer retention by including simple payment processing compliance on any channel. By simply providing customers with a secure digital link to complete a payment or with an agent guiding them through the process on the phone, our solution removes friction and avoids customer frustration.
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Integrates With All Payment Providers
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Our Features
Our omni-channel PCI call center compliance solution enables your contact center to provide secure payment options on any channel. Through digital interactions, a secure link is sent to your customer which guides them through the entire payment process. Through self-service IVR, your system will carry our identification and verification (ID&V) and once completed, the call is passed to PCI Pal for secure payment. Through a live agent, instead of a customer speaking their card information to the agent, the agent rather asks the customer to enter their card details from their dial pad, and the tone or information the customer enters is completely hidden from the agent.
Allow customers to choose their preferred payment method, such as paying by credit card, eWallet, bank transfer, or using a buy-now-pay-later option. This offers more flexibility in your PCI compliant call center or contact center and results in better experiences
Level 1 PCI DSS is the highest level achievable for contact center or call center PCI compliance. Whether you are a small, medium-sized, or enterprise-sized organization, our solution will suite your needs.
Our secure digital payment solution can be integrated with leading AI-powered bot technology to fully automate the payment process. Much like an agent-guided process, the bot generates a secure link and guides the customer through a successful, secure, and PCI DSS compliant payment. We provide the AI solution, as well as experts that take care of the entire implementation process for a smooth transition and accurate system with no flaws.
Choosing us for PCI compliance for call centers or contact centers means you can also add our quality telecom that ensures speech-to-text and voice interactions with AI are accurate. This reduces repetitiveness in order to boost CX and lower resolution times. Our telecom also saves you on costs. Our customers have noticed up to 30% in savings!
Our PCI DSS compliance solution is quicker to deploy than other PCI compliant payment processors. We understand that in the contact center environment, efficient and fast deployments that dont interrupt customer experiences are crucial. That’s why at Star Telecom, we pride ourselves in being the leading industry experts with a focus on speed and accuracy all while providing the best customer support in the industry. Our 100% CSAT score, +90 NPS, and 98% Client Retention Rate were all achieved by focusing on our support and deployment processes. Start your contact center or call center PCI compliance project with us today.
Our contact center PCI compliance solution can integrate with your current systems in place, improving the implementation process and eliminating costs related to achieving a fully integrated system.
Our omni-channel PCI call center compliance solution enables your contact center to provide secure payment options on any channel. Through digital interactions, a secure link is sent to your customer which guides them through the entire payment process. Through self-service IVR, your system will carry our identification and verification (ID&V) and once completed, the call is passed to PCI Pal for secure payment. Through a live agent, instead of a customer speaking their card information to the agent, the agent rather asks the customer to enter their card details from their dial pad, and the tone or information the customer enters is completely hidden from the agent.
Allow customers to choose their preferred payment method, such as paying by credit card, eWallet, bank transfer, or using a buy-now-pay-later option. This offers more flexibility in your PCI compliant call center or contact center and results in better experiences
Level 1 PCI DSS is the highest level achievable for contact center or call center PCI compliance. Whether you are a small, medium-sized, or enterprise-sized organization, our solution will suite your needs.
Our secure digital payment solution can be integrated with leading AI-powered bot technology to fully automate the payment process. Much like an agent-guided process, the bot generates a secure link and guides the customer through a successful, secure, and PCI DSS compliant payment. We provide the AI solution, as well as experts that take care of the entire implementation process for a smooth transition and accurate system with no flaws.
Choosing us for PCI compliance for call centers or contact centers means you can also add our quality telecom that ensures speech-to-text and voice interactions with AI are accurate. This reduces repetitiveness in order to boost CX and lower resolution times. Our telecom also saves you on costs. Our customers have noticed up to 30% in savings!
Our PCI DSS compliance solution is quicker to deploy than other PCI compliant payment processors. We understand that in the contact center environment, efficient and fast deployments that dont interrupt customer experiences are crucial. That’s why at Star Telecom, we pride ourselves in being the leading industry experts with a focus on speed and accuracy all while providing the best customer support in the industry. Our 100% CSAT score, +90 NPS, and 98% Client Retention Rate were all achieved by focusing on our support and deployment processes. Start your contact center or call center PCI compliance project with us today.
Our contact center PCI compliance solution can integrate with your current systems in place, improving the implementation process and eliminating costs related to achieving a fully integrated system.