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RedSky e911
- Supports Genesys Cloud CX and Microsoft Teams
- Uses RedSky My911 Application for Tracking Location
- Routes to The Nearest Dispatcher
- Notifications via Text, Email and Desktop to Relevant Stakeholders
- Fully FCC Compliant
Simple Text
Star Telecom's RedSky e911 solution for Genesys Cloud CX and Microsoft Teams offers a robust, compliant, and efficient emergency response system. Designed to meet the stringent requirements of Kari's Law and the RAY BAUM’s Act, it ensures precise dispatchable location information for all 911 calls, enhancing safety and regulatory compliance. The MyE911 application allows real-time location tracking and updates, supporting remote and mobile workforces. Users can make direct 911 calls from their Genesys Cloud or Microsoft Teams platforms, with automatic callbacks and instant notifications to stakeholders, ensuring swift and coordinated emergency responses. With features like desktop alerts, silent monitoring, and the ability to intervene during calls, it enhances organizational safety protocols. Additionally, the solution provides an easy-to-use portal for managing dispatchable locations, a 100% uptime guarantee, and premium voice quality, backed by Star Telecom’s 24/7/365 support and two decades of industry expertise.
Our Benefits
Our Benefits
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COMPLIANCE
Avoid Fines and Penalties
Compliance with federal regulations such as Kari's Law and the RAY BAUM’s Act helps businesses avoid significant fines and legal penalties associated with non-compliance. -
LIABILITY
Reduce Liability
Our solution in partnership with RedSky Technologies ensures compliance and provides robust emergency response capabilities which allows businesses to reduce the potential liability costs associated with emergencies and non-compliance. -
REPUTATION
Enhanced Reputation
Going with a leading e911 service provider demonstrates your care for adherence to regulatory requirements that are designed for employee safety which enhances your organization's reputation. -
ROBUST
Peace of Mind
Knowing that there is a robust system in place for emergencies can improve employee morale and customer trust, contributing to a safer and more secure environment. -
SAFETY
Quick Emergency Response
The ability to provide accurate dispatchable locations ensures that emergency services can respond more quickly and effectively, improving overall safety for employees and customers. -
EFFICIENCY
Self-Service Portal
Our solution stands out versus other e911 solutions with the easy-to-use portal. It allows businesses to manage dispatchable locations efficiently, reducing the burden on IT and support staff and ensuring quick adjustments as needed. Get in touch for a demo! -
RELIABILITY
100% Uptime Guarantee
With a robust infrastructure and six-fold carrier redundancy, the solution ensures continuous availability and reliability, minimizing downtime and ensuring operational continuity during emergencies.
The Features
The Features
Users can make 911 calls directly from their Genesys Cloud CX or Microsoft Teams platform.
Finds an employee who dials 911, regardless of whether they call from on-premise, at home, or on the road.
Routes the employee’s emergency call to the nearest emergency dispatcher, ensuring the most efficient call delivery and response time.
Notifies the appropriate security personnel, administrative personnel and key stakeholders in real-time with SMS, Email, and desktop screen-pop alerts.
The solution is fully compliant with the FCC’s RAY BAUM Act and Kari’s Law.
Stakeholders can monitor and intervene in emergency calls, providing an additional layer of security and potentially mitigating the impact of emergencies.
If a 911 call is dropped, the system automatically calls back the number used by the agent, ensuring continuous communication during emergencies.
The solution guarantees premium voice quality and reliability, which is critical during emergency situations, ensuring clear communication between callers and emergency responders.
Users can make 911 calls directly from their Genesys Cloud CX or Microsoft Teams platform.
Finds an employee who dials 911, regardless of whether they call from on-premise, at home, or on the road.
Routes the employee’s emergency call to the nearest emergency dispatcher, ensuring the most efficient call delivery and response time.
Notifies the appropriate security personnel, administrative personnel and key stakeholders in real-time with SMS, Email, and desktop screen-pop alerts.
The solution is fully compliant with the FCC’s RAY BAUM Act and Kari’s Law.
Stakeholders can monitor and intervene in emergency calls, providing an additional layer of security and potentially mitigating the impact of emergencies.
If a 911 call is dropped, the system automatically calls back the number used by the agent, ensuring continuous communication during emergencies.
The solution guarantees premium voice quality and reliability, which is critical during emergency situations, ensuring clear communication between callers and emergency responders.
Brochure Section
e911 Service for Genesys Cloud CX
Be complaint with FCC’s “Kari’s Law” & RAY BAUM’S Act.
Template Faq
FAQ
A telephone system comprising network switching, database, and Public Safety Answering Point (PSAP) premises elements, capable of providing automatic location identification data, selective routing, selective transfer, fixed transfer, and a call back number. This term also encompasses any enhanced 9-1-1 service designated by the Federal Communications Commission in its Report and Order in WC Docket Nos. 04-36 and 05-196, or any successor proceeding.
An entity responsible for receiving 9-1-1 calls and processing them according to a specific operational policy. Variations include:
- Primary PSAP: A PSAP to which 9-1-1 calls are routed directly from the 9-1-1 Control Office.
- Secondary PSAP: A PSAP to which 9-1-1 calls are transferred from a Primary PSAP.
- Alternate PSAP: A PSAP designated to receive calls when the primary PSAP is unable to do so.
- Consolidated PSAP: A facility where multiple Public Safety Agencies choose to operate as a single 9-1-1 entity.
- Legacy PSAP: A PSAP that cannot process calls received via i3-defined call interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology for the delivery of 9-1-1 emergency calls.
- Serving PSAP: The PSAP to which a call would normally be routed.
- NG9-1-1 PSAP: A PSAP capable of processing calls and accessing data services as defined in NENA’s i3 specification, NENA NENA-STA-010, and referred to therein as an “i3 PSAP.”
A dispatchable location refers to the specific location information provided to emergency services during a 911 call. This information includes details that enable first responders to find the caller quickly and accurately. A dispatchable location typically consists of the street address along with additional data like floor, room number, or specific zone within a building. This detailed location information is crucial for compliance with regulations such as the FCC's Kari's Law and RAY BAUM'S Act, which mandate that 911 calls must include sufficient information to locate the caller. Effective management of dispatchable locations ensures rapid and precise emergency response, reducing time spent by first responders in locating the caller.
Kari's Law and the RAY BAUM’s Act are U.S. federal regulations aimed at improving the effectiveness of emergency services and ensuring public safety during 911 calls. Kari's Law requires that all multi-line telephone systems (MLTS) allow direct dialing to 911 without the need for any additional prefix or access code. Additionally, it mandates that a notification be sent to a central location within the building, such as a front desk or security office, to alert personnel that a 911 call has been made.
The RAY BAUM’s Act complements Kari's Law by requiring that all 911 calls convey a "dispatchable location," which includes detailed information such as street address, floor, room number, or zone, to help first responders locate the caller more precisely. This regulation ensures that emergency services have adequate location information to respond quickly and efficiently. Both laws are designed to enhance the accuracy and speed of emergency response, thereby improving overall public safety.