Enable Genesys Cloud CX and Microsoft Teams users to have their location identified when making 911 calls using RedSky’s Enhanced 911 Application.
Supports Genesys Cloud CX and Microsoft Teams
Users can make 911 calls directly from their Genesys Cloud CX or Microsoft Teams platform.
Uses RedSky My911 Application for Tracking Location
Finds an employee who dials 911, regardless of whether they call from on-premise, at home, or on the road.
Routes to The Nearest Dispatcher
Routes the employee’s emergency call to the nearest emergency dispatcher, ensuring the most efficient call delivery and response time.
Notifications via Text, Email and Desktop to Relevant Stakeholders
Notifies the appropriate security and administrative personnel in real-time with SMS, Email, and desktop screen-pop alerts.
Fully FCC Compliant
The solution is fully compliant with the FCC’s RAY BAUM Act and Kari’s Law.