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RedSky e911
Enable Genesys Cloud CX and Microsoft Teams users to have their location identified when making 911 calls using RedSky’s Enhanced 911 Application.
- Supports Genesys Cloud CX and Microsoft Teams
- Uses RedSky My911 Application for Tracking Location
- Routes to The Nearest Dispatcher
- Notifications via Text, Email and Desktop to Relevant Stakeholders
- Fully FCC Compliant
Our Benefits
Our Benefits
Supports Genesys Cloud CX and Microsoft Teams
Users can make 911 calls directly from their Genesys Cloud CX or Microsoft Teams platform.
Uses RedSky My911 Application for Tracking Location
Finds an employee who dials 911, regardless of whether they call from on-premise, at home, or on the road.
Routes to The Nearest Dispatcher
Routes the employee’s emergency call to the nearest emergency dispatcher, ensuring the most efficient call delivery and response time.
Notifications via Text, Email and Desktop to Relevant Stakeholders
Notifies the appropriate security and administrative personnel in real-time with SMS, Email, and desktop screen-pop alerts.
Fully FCC Compliant
The solution is fully compliant with the FCC’s RAY BAUM Act and Kari’s Law.
Supports Genesys Cloud CX and Microsoft Teams
Users can make 911 calls directly from their Genesys Cloud CX or Microsoft Teams platform.
Uses RedSky My911 Application for Tracking Location
Finds an employee who dials 911, regardless of whether they call from on-premise, at home, or on the road.
Routes to The Nearest Dispatcher
Routes the employee’s emergency call to the nearest emergency dispatcher, ensuring the most efficient call delivery and response time.
Notifications via Text, Email and Desktop to Relevant Stakeholders
Notifies the appropriate security and administrative personnel in real-time with SMS, Email, and desktop screen-pop alerts.
Fully FCC Compliant
The solution is fully compliant with the FCC’s RAY BAUM Act and Kari’s Law.
Brochure Section
Brochure
e911 Service for Genesys Cloud CX
Be complaint with FCC’s “Kari’s Law” & RAY BAUM’S Act.
Learn about the laws and regulations plus how the RedSky e911 solution simplifies & streamlines your e911 compliance.
Download the Brochure Client Say
What Our Clients Say
Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
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