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Complete E911 Protection with RedSky
A fully managed E911 integration engineered for your enterprise. We implement, manage, and consolidate billing so you get one single invoice for your telecom and E911 compliance.
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Expert Implementation
We act as your dedicated partner to seamlessly integrate RedSky into your existing telecom architecture.
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Consolidated Billing
Simplify your vendor management. Get just one single invoice for both your telecom usage and RedSky E911 services.
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Find: Location Tracking
Accurately identify your caller's location with MyE911® and E911 Manager® for hybrid and remote workforces.
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Route: Reliable PSAP Routing
Connect emergency calls seamlessly to the correct Public Safety Answering Point (PSAP) across any jurisdiction.
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Notify: Instant Alerts
Automatically alert internal security teams and administrators immediately to ensure the fastest possible localized response.
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Certified Compliance
Ensure complete organizational adherence to Ray Baum's Act, Kari's Law, and advanced STIR/SHAKEN requirements.
Enhance your E911 protection today.
Reach out below to optimize your telecom connectivity with fully managed RedSky E911 integration.
Simple Text
Star Telecom's RedSky e911 solution for Genesys Cloud CX and Microsoft Teams offers a robust, compliant, and efficient emergency response system. Designed to meet the stringent requirements of Kari's Law and the RAY BAUM’s Act, it ensures precise dispatchable location information for all 911 calls, enhancing safety and regulatory compliance. The MyE911 application allows real-time location tracking and updates, supporting remote and mobile workforces. Users can make direct 911 calls from their Genesys Cloud or Microsoft Teams platforms, with automatic callbacks and instant notifications to stakeholders, ensuring swift and coordinated emergency responses. With features like desktop alerts, silent monitoring, and the ability to intervene during calls, it enhances organizational safety protocols. Additionally, the solution provides an easy-to-use portal for managing dispatchable locations, a 100% uptime guarantee, and premium voice quality, backed by Star Telecom’s 24/7/365 support and two decades of industry expertise.
Our Benefits
Our Benefits for RedSky E911 Connectors
Ensure mission-critical emergency compliance and multi-carrier redundancy. We synergize our robust telephony infrastructure with RedSky's industry-leading software for one fully managed comprehensive platform.
Expert Setup
We Handle the Integration Process
Star Telecom acts as your dedicated implementation partner for RedSky E911. You don't have to navigate complicated integrations alone.
We set up, configure, and seamlessly deploy the E911 environment, mapping everything organically to your existing telecom structure and chosen CCaaS platforms.
Consolidated Billing
One Invoice for Telecom & E911
Streamline your vendors. When you utilize our managed RedSky deployment, you receive a single, transparent invoice.
This covers both your enterprise SIP telecom services and your E911 compliance platforms simultaneously, reducing administrative friction continuously.
Ongoing Management
We Actively Manage It For You
Our engineering teams actively manage your entire E911 infrastructure so your IT department never has to worry about changing telecom legislation.
From everyday support and compliance audits to scaling your network capabilities across multiple global facilities seamlessly—our dedicated experts ensure you stay compliant and connected.
The RedSky Method
Industry-Leading E911 Platform
Leverage RedSky’s industry standard Find, Route, and Notify methodology natively connected to your organizational tech stack.
Pinpoint remote mobile and hybrid workers instantly, accurately dispatch them to the proper PSAPs, and send real-time situational notifications to your security desk when seconds count.
The Features
Extending Your Emergency Response Capabilities
From pinpoint location accuracy to robust multi-carrier telecom routing, our RedSky integration is explicitly built to keep your distributed workforce completely protected.
Comprehensive E911 Protection
Protect your people no matter where they work. By combining RedSky technologies with Star Telecom connectivity, your enterprise is seamlessly covered.
Leverage advanced software tools that dynamically update endpoints spanning large campuses, remote branch offices, and distributed softphone networks perfectly.
- check_circle MyE911® for accurate location tracking of softphones anytime.
- check_circle Horizon Prime™ designed explicitly for multi-UC environments.
- check_circle Enhanced Notification features driving immediate internal response.
Find: Identify Location
Accurately identify a caller's exact dispatchable location instantly as they move through different networks.
Route: Connect to PSAP
Intelligently route emergency calls directly to the correct local Public Safety Answering Point flawlessly.
Notify: Internal Alerts
Automatically alert internal security desks and management personnel so help arrives significantly faster.
Meet and Exceed Emergency Mandates
The evolving landscape of telecom legislation means strict compliance isn't optional. It's mandatory.
Stay consistently ahead of regulatory compliance with built-in adherence to national emergency calling laws. We ensure every required box is thoroughly checked without needing to continuously scramble your internal IT team.
Kari's Law Compliance
Enable direct '911' access without dialing an access code prefix and instantly notify all onsite personnel.
Ray Baum's Act Adherence
Automatically transmit a validated "dispatchable location" for every device regardless of where it connects.
Encrypted Data Transmission
Provide resilient and fundamentally secure connection tunnels preserving sensitive enterprise data effortlessly.
The Star Telecom Advantage
Working with multiple disconnected vendors creates accounting friction and support delays.
We completely remove the friction from enterprise E911 deployments. Partnering with us means you secure our renowned telecom proficiency, direct accountability, and a significantly streamlined relationship globally.
Discuss Billing Integration- check_circle Implementation Partner: Dedicated engineers seamlessly integrating RedSky entirely on your behalf.
- check_circle One Single Invoice: Combine your core telecom services and E911 platform usage into a singular bill.
- check_circle Proactive Support: Rapid resolution paths with our renowned telecom support infrastructure effortlessly accessible.
- check_circle Centralized Control: Keep an eye on your entire telecom and emergency compliance ecosystem from one vantage point.
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Partners – RedSky
Seamless RedSky Integration. Global Compatibility.
Our managed infrastructure is inherently platform agnostic—we integrate RedSky E911 seamlessly and securely into any CCaaS or UCaaS environment you utilize. Whether you need compliance across legacy PBXs or modern cloud platforms, we ensure you are covered.
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Architecture_Redsky
SIP Architecture
How Does Your Environment Connect?
Whether you're bolstering your Genesys connectivity or overhauling compliance across Microsoft Teams — explore your managed RedSky setup below.
The Full Connectivity Stack
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Tier-1 Carrier Network
Direct access to the global PSTN backbone ensuring maximum call quality and reliability for enterprise lines.
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Unified Billing Foundation
Your voice origination and termination natively integrated into the same billing umbrella as your E911 configuration.
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Complete Platform Availability
Integrations explicitly built to interface directly into environments like Genesys, Cisco, Microsoft Teams, and Five9.
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Managed Migration Mapping
Our implementation team perfectly maps endpoints from your environment out toward RedSky nodes securely.
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Pinpoint Location Routing
Utilize MyE911 directly parsing network inputs out to Horizon Prime guaranteeing Kari's Law standards.
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Instant Security Alerts
Internal enterprise security teams automatically receive instant notifications speeding up critical responses.
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Consolidated Vendor Agility
Get the world's most advanced emergency routing capabilities seamlessly packaged via Star Telecom.
Template Faq
FAQ
A telephone system comprising network switching, database, and Public Safety Answering Point (PSAP) premises elements, capable of providing automatic location identification data, selective routing, selective transfer, fixed transfer, and a call back number. This term also encompasses any enhanced 9-1-1 service designated by the Federal Communications Commission in its Report and Order in WC Docket Nos. 04-36 and 05-196, or any successor proceeding.
An entity responsible for receiving 9-1-1 calls and processing them according to a specific operational policy. Variations include:
- Primary PSAP: A PSAP to which 9-1-1 calls are routed directly from the 9-1-1 Control Office.
- Secondary PSAP: A PSAP to which 9-1-1 calls are transferred from a Primary PSAP.
- Alternate PSAP: A PSAP designated to receive calls when the primary PSAP is unable to do so.
- Consolidated PSAP: A facility where multiple Public Safety Agencies choose to operate as a single 9-1-1 entity.
- Legacy PSAP: A PSAP that cannot process calls received via i3-defined call interfaces (IP-based calls) and still requires the use of CAMA or ISDN trunk technology for the delivery of 9-1-1 emergency calls.
- Serving PSAP: The PSAP to which a call would normally be routed.
- NG9-1-1 PSAP: A PSAP capable of processing calls and accessing data services as defined in NENA’s i3 specification, NENA NENA-STA-010, and referred to therein as an “i3 PSAP.”
A dispatchable location refers to the specific location information provided to emergency services during a 911 call. This information includes details that enable first responders to find the caller quickly and accurately. A dispatchable location typically consists of the street address along with additional data like floor, room number, or specific zone within a building. This detailed location information is crucial for compliance with regulations such as the FCC's Kari's Law and RAY BAUM'S Act, which mandate that 911 calls must include sufficient information to locate the caller. Effective management of dispatchable locations ensures rapid and precise emergency response, reducing time spent by first responders in locating the caller.
Kari's Law and the RAY BAUM’s Act are U.S. federal regulations aimed at improving the effectiveness of emergency services and ensuring public safety during 911 calls. Kari's Law requires that all multi-line telephone systems (MLTS) allow direct dialing to 911 without the need for any additional prefix or access code. Additionally, it mandates that a notification be sent to a central location within the building, such as a front desk or security office, to alert personnel that a 911 call has been made.
The RAY BAUM’s Act complements Kari's Law by requiring that all 911 calls convey a "dispatchable location," which includes detailed information such as street address, floor, room number, or zone, to help first responders locate the caller more precisely. This regulation ensures that emergency services have adequate location information to respond quickly and efficiently. Both laws are designed to enhance the accuracy and speed of emergency response, thereby improving overall public safety.