WFM as a Service

Schedule, forecast and optimize your agent pool more effectively by adding one of Star Telecom’s WFM experts to your team.

Overcome The Challenges of Finding WFM Skills

Contact centers that are challenged with finding the right skills to manage their labor pool incur unnecessary costs, inefficiencies and customer experience degradation. Star Telecom’s WFM as a Service solves these problems. It provides an expert who will fulfill the role of a workforce manager using the Genesys Cloud CX WFM application.

Deliver Significant Savings, Efficiencies and CX Improvements

Our WFM specialists have the expertise to schedule, forecast and optimize your agent pool and deliver significant savings, operational efficiencies and customer experience improvements.

Savings Calculator

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