Star Telecom Blog

A Quick What is SIP Course – Everything You Need to Know
Telecom Oct 22, 2024

A Quick What is SIP Course – Everything You Need to Know

Session Initiation Protocol (SIP) trunking is becoming a popular choice

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Cloud Contact Centers: A Simple Guide to What They Are and How They Operate
Contact Center Management Oct 14, 2024

Cloud Contact Centers: A Simple Guide to What They Are and How They Operate

A cloud contact center is a virtual platform that helps

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CCaaS Unveiled: Exploring the Advantages of Contact Center as a Service
CCaaS Oct 09, 2024

CCaaS Unveiled: Exploring the Advantages of Contact Center as a Service

What is CCaaS (Contact Center as a Service)? CCaaS (meaning

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CSAT: Measurement Techniques for Your Contact Center
Contact Center Management Oct 07, 2024

CSAT: Measurement Techniques for Your Contact Center

Contact centers often use CSAT (meaning Customer Satisfaction Score) and

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The Cost of Noncompliance: Understanding FCC Fines for 911 Regulations and Their Impact on Your Business
Compliance Oct 04, 2024

The Cost of Noncompliance: Understanding FCC Fines for 911 Regulations and Their Impact on Your Business

In today’s rapidly evolving technological landscape, ensuring compliance with essential

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Determining When Queue Callback Needs to be Implemented
CCaaS Sep 04, 2024

Determining When Queue Callback Needs to be Implemented

Queue callback is a feature used in call center operations

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Choosing the Best SIP Trunk Provider for Reliable Communication
Telecom Aug 27, 2024

Choosing the Best SIP Trunk Provider for Reliable Communication

SIP trunking is a method that allows businesses to make

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Essential Features to Consider When Choosing a Business Phone System
Telecom Aug 12, 2024

Essential Features to Consider When Choosing a Business Phone System

In a business environment where clear communication drives success, the

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Navigating Irate Customers: 4 Essential Steps for Call Center Agents
Contact Center Management Aug 09, 2024

Navigating Irate Customers: 4 Essential Steps for Call Center Agents

Call centers are often the frontline in customer service, and

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Managing Unexpected Customer Inquiries During Outages
Contact Center Management Aug 02, 2024

Managing Unexpected Customer Inquiries During Outages

In recent times, outages have frequently captured headlines, prompting businesses

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