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Training as a Service

Improve your team’s use of Genesys Cloud CX by having our team provide one time or continual training services for agents, supervisors and other roles.
  • Get More from Your Genesys System with an Expert Trainer
  • Meet Your Team’s Unique Needs with Flexible Training Options

Our Benefits

Our Benefits

  • Trainer

    Get More from Your Genesys System with an Expert Trainer

    Star Telecom’s Training as a Service provides training professionals who have specialized expertise in Genesys Cloud CX and contact center operations that can be leveraged to improve your contact center’s performance and reduce operational costs.
  • Options

    Meet Your Team’s Unique Needs with Flexible Training Options

    Our team can provide standardized or customized Genesys Cloud CX training which is tailored for agents, supervisors, IT staff and other roles.

Brochure Section

Brochure

Training as a Service

Improve performance and reduce operational costs.

Sometimes contact centers are challenged with finding the right skills for training their agents on Genesys Cloud CX. Our service solves this problem.
Download the Brochure

Faq

New to Cloud Contact Centers?

What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
  1. Broader and deeper functionality.
  2. Integration with more 3rd party products and systems.
  3. Ability to more rapidly scale up or down depending on business needs.
  4. Faster development.
  5. Easier to support.
  6. Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.

Client Say

What Our Clients Say

Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
See Our Case Studies

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