CSAT: Measurement Techniques for Your Contact Center
Contact Center Management Oct 07, 2024

CSAT: Measurement Techniques for Your Contact Center

Contact centers often use CSAT (meaning Customer Satisfaction Score) and

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Determining When Queue Callback Needs to be Implemented
CCaaS Sep 04, 2024

Determining When Queue Callback Needs to be Implemented

Queue callback is a feature used in call center operations

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Navigating Irate Customers: 4 Essential Steps for Call Center Agents
Contact Center Management Aug 09, 2024

Navigating Irate Customers: 4 Essential Steps for Call Center Agents

Call centers are often the frontline in customer service, and

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Managing Unexpected Customer Inquiries During Outages
Contact Center Management Aug 02, 2024

Managing Unexpected Customer Inquiries During Outages

In recent times, outages have frequently captured headlines, prompting businesses

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Revolutionizing Customer Engagement with Generative AI
Contact Center Management Jul 31, 2024

Revolutionizing Customer Engagement with Generative AI

Effective customer engagement is crucial for businesses aiming to thrive

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Top 5 Strategies for Customer Experience Transformation
Contact Center Management Jul 24, 2024

Top 5 Strategies for Customer Experience Transformation

The quality of a customer experience has become a paramount

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Boosting ROI: The Impact of Conversational AI on Contact Centers
Contact Center Management Jul 16, 2024

Boosting ROI: The Impact of Conversational AI on Contact Centers

Contact centers are under immense pressure to deliver exceptional service

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Proven Strategies to Effectively Measure Customer Experience
Contact Center Management Jul 04, 2024

Proven Strategies to Effectively Measure Customer Experience

Customer experience (CX) has become a basic requirement for businesses.

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STIR/SHAKEN in Canada: Everything You Need to Know
Contact Center Management Jun 21, 2024

STIR/SHAKEN in Canada: Everything You Need to Know

Ever get a call from a seemingly familiar number, only

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The Importance of Business Communication and How It Powers Growth
Contact Center Management Apr 25, 2024

The Importance of Business Communication and How It Powers Growth

Business communication is the exchange of information, ideas, and messages

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