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AI for Customer Experiences
Enhance both the profitability and efficiency of your business by introducing AI into your contact center. At Star Telecom, we take a more strategic, customer and agent-centric approach to implementing AI. We ensure AI is seamlessly woven into your operations and not disrupting but rather supporting your customer experiences and agent experiences.
- Natural Speech
- Automation
- Virtual Assistant
- Empower Your Agents
- Quality AI Voice Interactions
- Containment Rates In-Mind
- Industry Pioneers
Our Benefits
Our Benefits
Natural Speech
Instantly improve the customer experience by giving your Interactive Voice Response (IVR) the power to understand and respond in natural language in voice or chat.
Automation
Intelligently automate, deflect to chat, or escalate to agents based on each unique use case through AI that understands the intents and sentiments of each customer.
AI Voice and Chat Bots
Never make your customers wait for results again with AI Voice and Chat Bots that can answer questions and execute requests.
Empower Your Agents
Provide real-time AI-based agent assistance. Give agents real-time tips, next-best-action recommendations and empathetic response suggestions to drive speed and efficiency.
Empower Your Supervisors
The predictive capabilities of AI provide managers with more intelligent workload predictions, enabling them to maintain work-life balance without compromising on service quality. Also, AI speech and text analytics allow you to identify the specific areas where each agent requires improvement, enabling more tailored coaching strategies.
Quality AI Voice Interactions
What is often overlooked is the telecom side of the equation when implementing AI voice bots in contact centers. The telecom foundation plays a critical role in ensuring clear, reliable communication between an AI voice bot and customers.
Industry Pioneers
Choosing an experienced vendor with IVR development, self-service, and agent assist implementations like Star Telecom is crucial when implementing Kore.ai in the contact center. We bring a wealth of knowledge and insights gained from past projects, which enables us to design and deploy AI in a way that is aligned with the unique needs and workflows of a contact center. This experience ensures that the total solution is intuitive for both customers and agents, leading to improved customer satisfaction and operational efficiency.
Natural Speech
Instantly improve the customer experience by giving your Interactive Voice Response (IVR) the power to understand and respond in natural language in voice or chat.
Automation
Intelligently automate, deflect to chat, or escalate to agents based on each unique use case through AI that understands the intents and sentiments of each customer.
AI Voice and Chat Bots
Never make your customers wait for results again with AI Voice and Chat Bots that can answer questions and execute requests.
Empower Your Agents
Provide real-time AI-based agent assistance. Give agents real-time tips, next-best-action recommendations and empathetic response suggestions to drive speed and efficiency.
Empower Your Supervisors
The predictive capabilities of AI provide managers with more intelligent workload predictions, enabling them to maintain work-life balance without compromising on service quality. Also, AI speech and text analytics allow you to identify the specific areas where each agent requires improvement, enabling more tailored coaching strategies.
Quality AI Voice Interactions
What is often overlooked is the telecom side of the equation when implementing AI voice bots in contact centers. The telecom foundation plays a critical role in ensuring clear, reliable communication between an AI voice bot and customers.
Industry Pioneers
Choosing an experienced vendor with IVR development, self-service, and agent assist implementations like Star Telecom is crucial when implementing Kore.ai in the contact center. We bring a wealth of knowledge and insights gained from past projects, which enables us to design and deploy AI in a way that is aligned with the unique needs and workflows of a contact center. This experience ensures that the total solution is intuitive for both customers and agents, leading to improved customer satisfaction and operational efficiency.
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Al for Employee Experiences
Seamless Conversational Al is not limited to customer interactions, but may also be used internally to boost employee experiences. Take a look a this demo and listen to our seamless Conversational Al being used in an HR department.Our Contact Center AI Partners
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New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will build you a solution.
