Template Banner
AI for Customer Experiences
- Better Customer Experiences
- Agent Assist Features
- Machine Learning
- Automation
- Natural Speech
- Supervisor Assist
- 150+ Pre-Built Integrations
- Optimal Routing
- Quality AI Voice Interactions
Template Benefits
Our Benefits
-
EXPERIENCES
Merging AI and Customer Experience Technologies
Gone are the negative repercussions from inaccurate responses when artificial intelligence and customer experience tech first merged together. With our modern and industry-tested AI solutions, customers can interact with AI customer experience technology seamlessly without repeating themselves. Your AI voice interactions will sound natural and clear which will allow you to deliver faster resolution times and greatly reduce customer frustration. -
AGENTS
Positive Agent Experiences
Our AI solutions deliver real-time agent assistance during and after interactions such as tips, next-best-action recommendations, automated after-call tasks such as notes, and empathetic response suggestions to drive speed, efficiency, and EX. -
PERSONALISATION
Customer Journeys
AI for customer journeys considers customer data from every channel, source, and system. This approach ensures that each interaction with your brand reflects the customer's entire experience, not just the current interaction. Every touchpoint is personalized, with the customer's wants and needs forming the foundation of every engagement. -
OPTIMIZE
Improve Your Contact Center Operations
Harness the power of customer experience AI capabilities such as predictions for WFM (workforce management) to maintain correct staffing levels, pinpoint specific areas for agents to improve in, and have subpar interactions brought to your attention with recommended actions. -
REPORT
Identify Areas for Improvement
Your artificial intelligence customer experience platform includes reporting dashboards and AI-driven insights from every interaction. With this data, your contact center will continue to improve its KPIs, and ultimately, your organization's CX and customer loyalty. -
DEFLECT
Keeping Customers In Control
Sometimes, your customers want to speak to a real person instead of an AI bot depending on the circumstances. To maintain better CX, our AI for customer experience solutions will intelligently automate, deflect to chat, or escalate to agents based on each unique use case through AI that understands the intents and sentiments of each customer. -
PIONEERS
Industry Pioneers
Choosing an experienced vendor with IVR development, self-service, and agent assist implementations like Star Telecom is crucial when implementing AI in your contact center. We bring a wealth of knowledge and insights gained from past projects which enables us to design and deliver AI in a way that is aligned with the unique needs and workflows of a contact center. This experience ensures that the total solution is intuitive for both customers and agents, leading to improved customer satisfaction and operational efficiency.
The Features Section
The Features
Gain the power of natural language which enhances customer interactions by allowing the AI to understand and respond to inquiries in a conversational manner. This results in more accurate, context-aware responses, leading to improved customer satisfaction and more efficient resolution of issues.
Intelligently automate, deflect to chat, or escalate to agents based on each unique use case through AI that understands the intents and sentiments of each customer.
Boost agent productivity, service speed, empathy and CX by providing real-time AI-based agent assistance. Give agents real-time tips, next-best-action recommendations and empathetic response suggestions to further boost CX and customer loyalty.
The predictive capabilities of AI provide managers with more intelligent workload predictions, enabling them to maintain work-life balance without compromising on service quality. Also, AI speech and text analytics allow you to identify the specific areas where each agent requires improvement, enabling more tailored coaching strategies.
AI in CX demands quality voice for seamless interactions. Quality telecom is often overlooked when implementing AI voice bots in contact centers. The telecom foundation plays a critical role in ensuring clear, reliable communication between AI voice bots and customers.
With our artificial intelligence for customer experience solutions, you can efficiently match customers with agents based on intent, profile, and skills, enhancing response times and satisfaction. Utilizing innovative tempo-based routing, it also pairs agents and customers by speech rate and region, leveraging CRM data to facilitate smoother and more effective interactions.
Your contact center AI technology will continually leverage machine learning to enhance the unique operations of your contact center and deliver increasingly accurate service for your customers.
Pre-built integrations enable seamless connections with third-party systems to deliver comprehensive support for your customers including Customer Relationship Management (CRM) platforms, ITSM (IT Service Management) systems, ERP (Enterprise Resource Planning) systems, and more.
Gain the power of natural language which enhances customer interactions by allowing the AI to understand and respond to inquiries in a conversational manner. This results in more accurate, context-aware responses, leading to improved customer satisfaction and more efficient resolution of issues.
Intelligently automate, deflect to chat, or escalate to agents based on each unique use case through AI that understands the intents and sentiments of each customer.
Boost agent productivity, service speed, empathy and CX by providing real-time AI-based agent assistance. Give agents real-time tips, next-best-action recommendations and empathetic response suggestions to further boost CX and customer loyalty
The predictive capabilities of AI provide managers with more intelligent workload predictions, enabling them to maintain work-life balance without compromising on service quality. Also, AI speech and text analytics allow you to identify the specific areas where each agent requires improvement, enabling more tailored coaching strategies.
AI in CX demands quality voice for seamless interactions. Quality telecom is often overlooked when implementing AI voice bots in contact centers. The telecom foundation plays a critical role in ensuring clear, reliable communication between AI voice bots and customers.
With our artificial intelligence for customer experience solutions, you can efficiently match customers with agents based on intent, profile, and skills, enhancing response times and satisfaction. Utilizing innovative tempo-based routing, it also pairs agents and customers by speech rate and region, leveraging CRM data to facilitate smoother and more effective interactions.
Your contact center AI technology will continually leverage machine learning to enhance the unique operations of your contact center and deliver increasingly accurate service for your customers.
Pre-built integrations enable seamless connections with third-party systems to deliver comprehensive support for your customers including Customer Relationship Management (CRM) platforms, ITSM (IT Service Management) systems, ERP (Enterprise Resource Planning) systems, and more.
Brochure Section
Kore.ai Delivered by Contact Center Experts
YouTube Video
Al for Employee Experiences
Seamless Conversational Al is not limited to customer interactions, but may also be used internally to boost employee experiences. Take a look at this demo and listen to our seamless Conversational Al being used in an HR department.Logos Section
Our Contact Center AI Partners
