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Professional Services
Achieve the highest quality Genesys Cloud CX solution and meet your delivery dates and budget by utilizing Star Telecom's expert professional services team to implement the platform.
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Implement a Solution That Meets Your Unique Needs
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Benefit from Our Team's Extensive Experience
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Rest Assured with Our Genesys Gold Certification
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Deliver Maximum Results with Our Client Engagement Journey
Consult with an Architect
Share your CCaaS challenge. We'll connect you with an expert.
Engagement Cycle
Engage with Intent.
Deploy Quickly.
We don't drag out Discovery phases unnecessarily. We lock in tight scoping, get you moving with the features you want, and bring your vision to life within aggressive timelines.
Intentional Scoping
Tight scoping aligned to actual business goals. We work with intention to get you moving precisely with the features you want.
Assign & Quote
We assign your dedicated engineering team upfront and generate a firm, reliable project quote within 1 to 3 days.
Rapid Kickoff
There are no bureaucratic delays. Once approved, we begin active deployment configuration within a week.
Assured Commitments
We stand firmly behind our deployments with robust commitments. We expect you to be our next happy client reference.
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Client Engagement Journey
Maximize the results of your Genesys Cloud CX over the long term
Benefits
End-to-End Contact Centre Solutions
We do not just hand over software licenses. We deliver outcomes. Our team manages the entire lifecycle of your implementation, optimization, and ongoing operational success.
Genesys Implementations
Expert-led deployment from legacy migrations to net-new environments. We build complex routing, omnichannel logic, and 3rd party integrations on-time and on-budget.
- check_circle 100% Genesys Gold Certified Engineering
- check_circle Active-to-Active Architecture Design
- check_circle Zero-downtime Porting & Cutover
Conversational AI & Bots
We leverage over two decades of experience designing voice and chat applications. We deploy intelligent AVAs that increase self-service containment and reduce agent fatigue.
- check_circle Custom Dialogflow / Lex Integrations
- check_circle Intent Recognition & Topic Spotting
- check_circle Journey & Sentiment Analysis Tuning
Dedicated Managed Services
Unlike generic pooled models, we assign a dedicated Client Success Manager (CSM) to your account. We actively monitor KPIs and strategically guide your technology roadmap.
- check_circle Dedicated 1:1 Executive CSM
- check_circle 10-Minute Response SLAs
- check_circle Operational Reviews & Enablement
North American SIP & Telecom
We build purpose-driven networks for voice. Our native North American (Canada + USA) SIP trunking ensures crystal-clear QoS, Tier 1 redundancy, and deep savings vs vendor rates.
- check_circle Local & Toll-Free Porting across NA
- check_circle Redundant Data Centres via AWS
- check_circle Single Unified CCaaS & SIP Invoice
Tiers
Support That Scales
With Your Ambition
Our comprehensive care packages maximize the availability and ROI of your Genesys Cloud CX environment. Choose the SLA and strategic engagement level that fits your operations.
Standard Care
Baseline support equivalent to direct Genesys Cloud SLAs. Included at no additional charge for all managed deployments.
- check_circle 24/7/365 Platform Availability
- check_circle Standard Genesys SLAs
- check_circle Mission-critical Assistance
- check_circle Ticketing Portal Access
- close No priority jump
- close Pooled support resources
Platinum Care
Our deepest partnership model. We inject ourselves into your operational cadence to actively roadmap and optimize your platform.
- check_circle 10-Minute Response Time for all severities
- check_circle Dedicated 1:1 Executive CSM
- check_circle Front-of-line Incident Management
- check_circle North American (Canada + USA) Escalations
- check_circle Routine Operational Reviews
- check_circle Continuous AI & Journey Optimization
- check_circle Strategic Roadmap Planning
- check_circle Discounted Professional Services
PS force multipler
A True Extension of Your Team
Using Star is a Force Multiplier for your CX.
We're exclusively focused on Genesys Cloud. By partnering with us, you don't just gain access to software — you inject deep engineering excellence directly into your environment. We roadmap your future and introduce you to advanced deployment practices so your contact centre naturally scales as your ambition grows.
30+ Certified Engineers
Powered exclusively by highly-trained 100% Genesys Cloud engineers. We are not distracted juggling multiple CCaaS platforms.
Fine-Tuned Processes
Decades of experience converted into proven methodologies, ensuring your Genesys instance is optimized from day one.
Strategic Roadmap Planning
We work hand-in-hand to build out your technical roadmap, constantly aligning customer experience with business objectives.
New Product Awareness
Always stay ahead of the curve. We introduce and implement modern practices like CX as Code, CI/CD pipelines, and structured build guides.