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Support and Managed Services

Deliver the highest possible service levels and return on investment of your Genesys Cloud CX environment by utilizing Star Telecom's expert support and managed services.
  • Ensure Your Genesys Environment Runs Well
  • Augment or Offload Your Team with a Variety of Options
  • Deliver Additional Value Through Continual Improvement

Benefits

Our Benefits

  • Environment

    Ensure Your Genesys Environment Runs Well

    Star Telecom provides expert 24x7 support and managed services called Care, which includes a wide range of options after your contact center goes live with Genesys Cloud CX. These services are designed to ensure your Genesys environment runs smoothly and maximize your return on investment.
  • Augment

    Augment or Offload Your Team with a Variety of Options

    Star Telecom provides a wide range of services to augment or offload your team. Examples include troubleshooting of the Genesys Cloud CX platform in conjunction with Genesys, resolving issues with custom applications, application monitoring, moves, adds and changes and handling issues and questions from agents and supervisors.
  • Deliver

    Deliver Additional Value Through Continual Improvement

    Star Telecom provides a variety of value added managed services to help your team continually improve your Genesys Cloud CX environment such as ongoing training, Genesys Cloud CX feature release reviews, optimization assessments and technology roadmaps.

Brochure Section

Brochure

Care Offerings

Maximize the availability & return on investment of your Genesys Cloud CX Solution.

Star Telecom’s Care offerings consist of various options for post-go-live support and managed services for clients’ Genesys Cloud CX solutions.
Download the Brochure

Faq

New to Cloud Contact Centers?

What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
  1. Broader and deeper functionality.
  2. Integration with more 3rd party products and systems.
  3. Ability to more rapidly scale up or down depending on business needs.
  4. Faster development.
  5. Easier to support.
  6. Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.

Client Say

What Our Clients Say

Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
See Our Case Studies

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