Support and Managed Services
Deliver the highest possible service levels and return on investment of your Genesys Cloud CX environment by utilizing Star Telecom's expert support and managed services.
Ensure Your Genesys Environment Runs Well
Star Telecom provides expert 24x7 support and managed services called Care, which includes a wide range of options after your contact center goes live with Genesys Cloud CX. These services are designed to ensure your Genesys environment runs smoothly and maximize your return on investment.
Augment or Offload Your Team with a Variety of Options
Star Telecom provides a wide range of services to augment or offload your team. Examples include troubleshooting of the Genesys Cloud CX platform in conjunction with Genesys, resolving issues with custom applications, application monitoring, moves, adds and changes and handling issues and questions from agents and supervisors.
Deliver Additional Value Through Continual Improvement
Star Telecom provides a variety of value added managed services to help your team continually improve your Genesys Cloud CX environment such as ongoing training, Genesys Cloud CX feature release reviews, optimization assessments and technology roadmaps.