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Support and Managed Services
Deliver the highest possible service levels and return on investment of your Genesys Cloud CX environment by utilizing Star Telecom's expert support and managed services.
- Ensure Your Genesys Environment Runs Well
- Augment or Offload Your Team with a Variety of Options
- Deliver Additional Value Through Continual Improvement
Our Benefits
Our Benefits
Ensure Your Genesys Environment Runs Well
Star Telecom provides expert 24x7 support and managed services called Care, which includes a
wide range of options after your contact center goes live with Genesys Cloud CX. These services
are designed to ensure your Genesys environment runs smoothly and maximize your return on
investment.
Augment or Offload Your Team with a Variety of Options
Star Telecom provides a wide range of services to augment or offload your team. Examples include
troubleshooting of the Genesys Cloud CX platform in conjunction with Genesys, resolving issues
with custom applications, application monitoring, moves, adds and changes and handling issues
and questions from agents and supervisors.
Deliver Additional Value Through Continual Improvement
Star Telecom provides a variety of value added managed services to help your team continually
improve your Genesys Cloud CX environment such as ongoing training, Genesys Cloud CX feature
release reviews, optimization assessments and technology roadmaps.
Ensure Your Genesys Environment Runs Well
Star Telecom provides expert 24x7 support and managed services called Care, which includes a
wide range of options after your contact center goes live with Genesys Cloud CX. These
services are designed to ensure your Genesys environment runs smoothly and maximize your
return on investment.
Augment or Offload Your Team with a Variety of Options
Star Telecom provides a wide range of services to augment or offload your team. Examples
include troubleshooting of the Genesys Cloud CX platform in conjunction with Genesys,
resolving issues with custom applications, application monitoring, moves, adds and changes
and handling issues and questions from agents and supervisors.
Deliver Additional Value Through Continual Improvement
Star Telecom provides a variety of value added managed services to help your team
continually improve your Genesys Cloud CX environment such as ongoing training, Genesys
Cloud CX feature release reviews, optimization assessments and technology roadmaps.
Brochure Section
Brochure
Care Offerings
Maximize the availability & return on investment of your Genesys Cloud CX Solution.
Star Telecom’s Care offerings consist of various options for post-go-live support and managed services for clients’ Genesys Cloud CX solutions.
Download the Brochure
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one of
our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will build you a solution.