Increase customer satisfaction and agent performance by using Star Telecom’s SMS aggregation and application services.
Deliver SMS Messages Right from Your Application
Star Telecom’s SMS service can be integrated with a wide variety of client applications such as CRM, outage management or ticketing systems via an API.
Leverage Our Expertise to Deliver Results
Star Telecom has been providing a wide range of SMS applications to a variety of industries since 2002. Leverage our team’s expertise to create a solution that will delight your customers.
Utilize Genesys Cloud CX and SMS in Your Contact Center
Star Telecom can provide complete applications with Genesys Cloud CX, the industry’s leading contact center cloud platform, and our SMS services. Genesys’ SMS messaging feature allows agents to receive, respond to and manage SMS long and short code messages, just like other interaction channels within Genesys Cloud CX. Examples include 2 Factor Authentication (2FA), SMS callback, outage notifications and automation of simple requests (e.g., account balance).