Deliver better contact center performance by working with Star Telecom to migrate your on-premises platform to the cloud or improve your existing cloud environment.
Over Two Decades of Experience
Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions, so you can trust that Star Telecom will deliver the optimal quality and business outcomes you need.
Optimizing All Types of Customer Interactions
Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. At the same time, we improve employee experience and productivity for optimal service delivery and increase management insight.
Caring for Every Client
With over 65 people, Star Telecom has a unique “boutique” advantage in that we’re big enough to deliver, but small enough to care. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention.
Global 24x7 Organization
Star Telecom is a global 24x7 organization established in 2002, with offices in Toronto, Canada, Fort Lauderdale, USA, and Belgrade, Serbia. Our clients span a wide range of industries such as utilities, BPO, retail, travel, insurance, finance and much more.
Since the company’s inception, Star Telecom has grown completely organically and consistently between 10% and 15% year over year.
Mission Critical Clients
Currently, we process over 35,000,000 calls per month on behalf of various US- and Canadian-based clients in mission-critical industries such as electrical utilities, telehealth and emergency services.