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Deliver better contact center performance by working with Star Telecom to migrate your on-premises platform to the cloud or improve your existing cloud environment.
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Genesys Practice Timeline
A focused journey from telecom foundations to a dedicated Genesys Cloud CX practice—built for reliability, adoption, and long-term customer outcomes.
Company Inception
Star Telecom launched to deliver dependable telecom and contact center services, establishing the operational discipline that later enabled large-scale CCaaS delivery.
SIP, Disaster Recovery, and High Availability
Supported over 100 SIP clients with disaster recovery readiness and high uptime network availability across the environment.
Genesys Cloud CX Becomes the Exclusive CCaaS Focus
Standardised on Genesys Cloud CX as the go-to CCaaS platform to deepen expertise, accelerate deployments, and scale a repeatable delivery model.
First Customers Live on Genesys Cloud
Delivered the first production customer deployments on Genesys Cloud CX, establishing the delivery standards and playbooks used to scale the practice.
Momentum Year
Expanded Genesys Cloud CX adoption with five additional customers and strengthened implementation capacity.
Repeatable Delivery at Scale
Added five more Genesys Cloud customers and continued refining standard deployment patterns for faster time-to-value.
Enterprise Customers Onboarded
Progressed into larger, more complex Genesys Cloud CX programs, including advanced integrations, governance, and multi-team operating models.
Genesys Canada Partner of the Year
Earned recognition as Genesys Canada Partner of the Year, reflecting delivery excellence and customer outcomes on Genesys Cloud CX.
Brand Growth and Ecosystem Expansion
Continued practice growth, strengthening the broader CX ecosystem with conversational AI enablement and go-to-market momentum.
50+ Genesys Cloud Customers and 98% Retention
Supporting over 50 Genesys Cloud CX customers with a 98% client retention rate—reflecting long-term delivery consistency and customer alignment.
What We Offer
Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions, so you can trust that StarTelecom will deliver the optimal quality and business outcomes you need.
Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. At the same time, we improve employee experience and productivity for optimal service delivery and increase management insight.
With over 65 people, Star Telecom has a unique “boutique” advantage in that we’re big enough to deliver, but small enough to care. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention.
Star Telecom is a global 24×7 organization established
in 2002, with offices in Toronto, Canada, Fort Lauderdale, USA, and Belgrade, Serbia. Our clients span a wide range of industries such as utilities, BPO, retail, travel, insurance, finance and much more.
Since the company’s inception, Star Telecom has grown completely organically and consistently between 10% and 15% year over year.
Currently, we process over 35,000,000 calls per month
on behalf of various US- and Canadian-based clients in mission-critical industries such as electrical utilities, telehealth and emergency services.