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Business Process Outsourcing
Increase the quality of your human interactions with customers with Star Telecom’s value added contact center outsourcing services. Our solution includes everything you’ll need to be successful - the right people, best practices process development and the latest technology.
- A Solution to Meet Your Unique Needs
- Achieve Success by Leveraging People First
- Maximize Client Interactions with In-Class Training
- Optimize Performance with One-On-One Coaching
Our Benefits
Our Benefits
A Solution to Meet Your Unique Needs
Star Telecom is a B2B and B2C Business Process Outsourcer (BPO). Our contact center experts uncover the unique priorities of each client. Then they develop a solution matched to the opportunity by blending the right people, process and technology in the best or “optimum” balance.
Achieve Success by Leveraging People First
One critical lesson we have learned is by prioritizing people in the success of day to day customer interactions. To that end, our team’s focus is on recruiting and training the best people. We also leverage technology for training and enabling our team.
Maximize Client Interactions with In-Class Training
We provide best-in-class in-class training that creates a truly engaging and effective learning environment. Most of our trainers are team captains and operations managers who have demonstrated a talent for helping others succeed. This allows them to provide a balance of professional training methodologies and current real-world tools and techniques.
Optimize Performance with One-On-One Coaching
This is the interactive exchange of ideas with an emphasis on continuous improvement to provide our communicators with all the brand knowledge and inspiration they need for your business's success.
A Solution to Meet Your Unique Needs
Star Telecom is a B2B and B2C Business Process Outsourcer (BPO). Our contact center experts uncover the unique priorities of each client. Then they develop a solution matched to the opportunity by blending the right people, process and technology in the best or “optimum” balance.
Achieve Success by Leveraging People First
One critical lesson we have learned is by prioritizing people in the success of day to day customer interactions. To that end, our team’s focus is on recruiting and training the best people. We also leverage technology for training and enabling our team.
Maximize Client Interactions with In-Class Training
We provide best-in-class in-class training that creates a truly engaging and effective learning environment. Most of our trainers are team captains and operations managers who have demonstrated a talent for helping others succeed. This allows them to provide a balance of professional training methodologies and current real-world tools and techniques.
Optimize Performance with One-On-One Coaching
This is the interactive exchange of ideas with an emphasis on continuous improvement to provide our communicators with all the brand knowledge and inspiration they need for your business's success.
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will build you a solution.
