Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
An automated system that interacts with callers through pre-recorded messages, guiding them to the right service or agent based on input or voice commands.
A range of communication services provided through voice channels, such as VoIP calls, IVRs, and voicebots, enabling customer support and engagement.
An AI-powered bot that interacts with customers using natural language via voice, automating inquiries and providing a conversational experience.
Voicemail is a system that records voice messages when a recipient is unavailable, allowing them to retrieve the messages later through a phone or email system.
Voicemail to Email is a feature that forwards voicemail messages as audio files to a user’s email, allowing them to listen to and manage messages from their inbox.
Voicemail to Text converts voicemail messages into text format and delivers them via SMS or email, allowing users to read their messages instead of listening to them.
