Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Feedback collected from employees or internal stakeholders about processes and systems, helping improve workplace efficiency and satisfaction.
A method of gathering and analyzing customer feedback to understand their needs, preferences, and experiences, guiding business strategies and improvements.
Voice over Internet Protocol (VoIP) is a technology that allows users to make voice calls over the internet, bypassing traditional phone lines and offering cost-effective communication.
A software system that enables voice-based interactions and services, such as virtual assistants, IVRs, and voicebots, enhancing customer engagement.
A unique digital representation of a person’s voice used for authentication, much like a fingerprint, ensuring secure voice-based transactions.
Voice Quality refers to the clarity and overall experience of a voice call, often measured by factors like latency, jitter, and packet loss in VoIP systems.
