Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
A VLAN (Virtual Local Area Network) is a network configuration that segments a physical network into separate virtual networks, improving security and efficiency by isolating traffic.
A VM (Virtual Machine) is a software-based simulation of a physical computer that runs its own operating system and applications, allowing multiple VMs to run on a single physical server.
Voice Activity Detection is a technology used in VoIP that detects when a person is speaking and only transmits voice data when necessary, saving bandwidth during periods of silence.
A security technology that uses unique voice patterns to verify an individual’s identity, adding a layer of authentication for sensitive transactions.
A spoken instruction processed by a system to perform a specific task, often used in virtual assistants, smart devices, and IVR systems for hands-free control.
Communication between humans and systems through spoken language, used in call centers, virtual assistants, and smart devices to provide intuitive customer experiences.
