Explore our in-depth glossary of terms and concepts that bridge the worlds of CCaaS and telecommunications. Whether you're an industry expert or new to the field, this resource provides clear definitions of both foundational and advanced terms. From customer experience solutions and cloud technologies to telecom networks and infrastructure, we've got you covered. Stay informed and enhance your understanding of the key concepts shaping today's telecom and CCaaS industries.
Voicemail Transcription converts spoken voicemail messages into written text, allowing users to read their messages instead of listening to them, often delivered via email or text.
A VoIP Gateway is a device that converts analog phone signals into digital data for VoIP transmission, allowing traditional phone systems to communicate over IP networks.
A VoIP Router manages and routes VoIP traffic over a network, ensuring high-quality voice communication by prioritizing voice data over other types of network traffic.
A VoIP Switch is a hardware or software system that directs voice data in a VoIP network, ensuring calls are routed to their correct destinations in real-time.
A VoIP Telephone is a phone designed specifically to handle VoIP calls, connecting directly to a VoIP network through the internet rather than traditional telephone lines.
VoLTE (Voice over Long-Term Evolution) allows voice calls to be made over 4G LTE networks, providing better call quality and faster connection times compared to older technologies.
