Determining When Queue Callback Needs to be Implemented
CCaaS Sep 04, 2024

Determining When Queue Callback Needs to be Implemented

Queue callback is a feature used in call center operations

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Managing Unexpected Customer Inquiries During Outages
Contact Center Management Aug 02, 2024

Managing Unexpected Customer Inquiries During Outages

In recent times, outages have frequently captured headlines, prompting businesses

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STIR/SHAKEN in Canada: Everything You Need to Know
Contact Center Management Jun 21, 2024

STIR/SHAKEN in Canada: Everything You Need to Know

Ever get a call from a seemingly familiar number, only

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Star Telecom Partners With PCI Pal For Straightforward PCI Compliance for Contact Centers
Compliance May 15, 2024

Star Telecom Partners With PCI Pal For Straightforward PCI Compliance for Contact Centers

Toronto, Canada – May 15th, 2024 – Star Telecom, a

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Star Telecom & Kore.ai: Revolutionize Contact Centers Together
AI Apr 09, 2024

Star Telecom & Kore.ai: Revolutionize Contact Centers Together

Toronto, Canada – 4/9/2024 – Star Telecom, a leading provider

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Star Telecom Partners with RedSky: Providing Simple e911 Compliance
News & Press Releases Sep 07, 2023

Star Telecom Partners with RedSky: Providing Simple e911 Compliance

  Star Telecom has officially partnered with RedSky to provide

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Become a CX Rock Star: A Proactive Partner Focused on Best Practices and Industry Trends
CCaaS Jul 07, 2023

Become a CX Rock Star: A Proactive Partner Focused on Best Practices and Industry Trends

  When companies are looking to introduce a contact center

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Star Telecom Earns the Genesys Canada Partner of the Year Title!
News & Press Releases Apr 17, 2023

Star Telecom Earns the Genesys Canada Partner of the Year Title!

Star Telecom is pleased to announce that the company has

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Star Telecom & AudioCodes: Direct Routing PSTN for Teams
News & Press Releases Feb 05, 2021

Star Telecom & AudioCodes: Direct Routing PSTN for Teams

With the recent large increase of employees working from home,

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Managing Seasonal Call Volume Spikes
Contact Center Management Oct 16, 2019

Managing Seasonal Call Volume Spikes

Depending on your industry, you’ll find there are certain times

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