Star Telecom Celebrates a Client Success: Milton Hydro Wins EDA Customer Service Excellence Award
News & Press Releases Apr 30, 2025

Star Telecom Celebrates a Client Success: Milton Hydro Wins EDA Customer Service Excellence Award

Toronto, ON – April 2025 – Star Telecom is proud

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Improving Agent Experiences With Proven Methods
AI Feb 20, 2025

Improving Agent Experiences With Proven Methods

Table of Contents What is Agent ExperienceWhat Are the Benefits

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How Conversational AI is Further Enhancing Contact Centers and Organizations
AI Jan 27, 2025

How Conversational AI is Further Enhancing Contact Centers and Organizations

Table of Contents What is Conversational AI for Contact Centers?What

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Determining When Queue Callback Needs to be Implemented
CCaaS Sep 04, 2024

Determining When Queue Callback Needs to be Implemented

Queue callback is a feature used in call center operations

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Managing Unexpected Customer Inquiries During Outages
Contact Center Management Aug 02, 2024

Managing Unexpected Customer Inquiries During Outages

In recent times, outages have frequently captured headlines, prompting businesses

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STIR/SHAKEN in Canada: Everything You Need to Know
Contact Center Management Jun 21, 2024

STIR/SHAKEN in Canada: Everything You Need to Know

Ever get a call from a seemingly familiar number, only

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Star Telecom Partners With PCI Pal For Straightforward PCI Compliance for Contact Centers
Compliance May 15, 2024

Star Telecom Partners With PCI Pal For Straightforward PCI Compliance for Contact Centers

Toronto, Canada – May 15th, 2024 – Star Telecom, a

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Star Telecom & Kore.ai: Revolutionize Contact Centers Together
AI Apr 09, 2024

Star Telecom & Kore.ai: Revolutionize Contact Centers Together

Toronto, Canada – 4/9/2024 – Star Telecom, a leading provider

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Star Telecom Partners with RedSky: Providing Simple e911 Compliance
News & Press Releases Sep 07, 2023

Star Telecom Partners with RedSky: Providing Simple e911 Compliance

  Star Telecom has officially partnered with RedSky to provide

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Become a CX Rock Star: A Proactive Partner Focused on Best Practices and Industry Trends
CCaaS Jul 07, 2023

Become a CX Rock Star: A Proactive Partner Focused on Best Practices and Industry Trends

  When companies are looking to introduce a contact center

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