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SIP Trunking Services

Ensure crystal clear voice calls every time while minimizing your total cost of ownership with Star Telecom’s SIP trunking services for North American contact centers.
  • Deliver Mission Critical Service for Your Clients
  • Meet Your Unique Needs with Our Full Array of Offerings
  • Lower Your Total Cost of Telecom Ownership
  • Rest Assured with Our Industry-leading Uptime
  • Get The Service You Deserve with People Who Really Care
  • Quickly Get to the True Root Causes of Issues
  • Work with Experts Who Know Your Industry
  • Meet Your Governance and Compliance Requirements

Our Benefits

Our Benefits

  • Critical

    Deliver Mission Critical Service for Your Clients

    Star Telecom has been providing high quality SIP trunking services to meet the mission critical needs of North American contact centers, since 2008. That’s why we’re the provider of choice for contact center outsourcers, electric utilities and other organizations.
  • Unique

    Meet Your Unique Needs with Our Full Array of Offerings

    We offer a full array of highly flexible, scalable SIP trunking solutions to meet almost any need for US, Canada or International services for Toll Free, Local Inbound or Outbound calls. Star Telecom is also a Toll Free RespOrg.
  • Cost

    Lower Your Total Cost of Telecom Ownership

    Star Telecom’s toll free, local inbound and long distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues.
  • Uptime

    Rest Assured with Our Industry-leading Uptime

    Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services.
  • Service

    Get The Service You Deserve with People Who Really Care

    Caring for our clients is at the heart of everything we do, which is reflected in our top CSAT and NPS scores. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support.
  • Causes

    Quickly Get to the True Root Causes of Issues

    Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts.
  • Experts

    Work with Experts Who Know Your Industry

    Star Telecom has experience with providing telecom services to a wide variety of verticals such as utilities, business process outsourcers, finance, healthcare, retail, entertainment, automotive and travel.
  • Requirements

    Meet Your Governance and Compliance Requirements

    Star Telcom is a STIR-SHAKEN provider registered with the Secure Token Governance Authority. Our service also includes Streamlined VoIP911 Compliance (Kari’s Law/Ray Baum’s Act).

Brochure Section

Brochure

Telecom Services for Cloud Contact Centers

Maximize the results of your Genesys Cloud CX over the long term

Crystal clear voice quality, no-downtime, and 6x carrier redundancy ensure that your contact center is well-equipped to handle seamless voice interactions that drive CX.
Download the Brochure

The Feature Section

The Features

100% Uptime
Quality Voice
Above & Beyond Support
Secure
Service Backed By SLAs
Included Real-Time Alerts and Monitoring

Our SIP Trunking Service is meticulously designed to be reliable and redundant. Automatic failover for both inbound and outbound calls allows your telecom to seamlessly move to another carrier in case of an outage without any disruption noticed by you or your customers. Furthermore, (often not offered or overlooked by other providers), our multiple POP (point of presence) locations are set up in an active-to-active configuration meaning when/if an outage occurs, the service shifts to a functioning & active point vs. a passive point.

The quality of audio during interactions with your customers impacts average call handle times, customer satisfaction, as well as agent experiences. We proudly offer only quality telecom that is industry-tested and proven to enhance CX and EX.

Caring for our clients is at the heart of everything we do, which is reflected in our 100% CSAT score. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Our support is truly “above and beyond” typical carrier support.

Security is one of our top priorities. Our SIP Traffic is encrypted using TLS/SRTP between the platform & CCaaS solution. Also, private internet connectivity is used where possible including in carrier and CCaaS interconnects since public internet connectivity is susceptible to DDoS and other attacks.

Unlike competitors, we put our money where our service is. Get it? We include Quality of Service SLAs, Uptime SLAs, and include SLA Credits in our agreements.

Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts.

100% Uptime

Our SIP Trunking Service is meticulously designed to be reliable and redundant. Automatic failover for both inbound and outbound calls allows your telecom to seamlessly move to another carrier in case of an outage without any disruption noticed by you or your customers. Furthermore, (often not offered or overlooked by other providers), our multiple POP (point of presence) locations are set up in an active-to-active configuration meaning when/if an outage occurs, the service shifts to a functioning & active point vs. a passive point.

Quality Voice

The quality of audio during interactions with your customers impacts average call handle times, customer satisfaction, as well as agent experiences. We proudly offer only quality telecom that is industry-tested and proven to enhance CX and EX.

Above & Beyond Support

Caring for our clients is at the heart of everything we do, which is reflected in our 100% CSAT score. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Our support is truly “above and beyond” typical carrier support.

Secure

Security is one of our top priorities. Our SIP Traffic is encrypted using TLS/SRTP between the platform & CCaaS solution. Also, private internet connectivity is used where possible including in carrier and CCaaS interconnects since public internet connectivity is susceptible to DDoS and other attacks.

Service Backed By SLAs

Unlike competitors, we put our money where our service is. Get it? We include Quality of Service SLAs, Uptime SLAs, and include SLA Credits in our agreements.

Included Real-Time Alerts and Monitoring

Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts.

Example of Telecom Service for Genesys Cloud CX

Example of Telecom Service for Genesys Cloud CX
telecom delivery image

Template Faq

New to Cloud Contact Centers?

What is SIP Trunking and how does it work?
SIP Trunking, or Session Initiation Protocol Trunking, is a method of sending voice and other unified communications services over the internet. It works by using a packet-switched network to replace traditional telephone lines, allowing businesses to communicate using their internet connection instead of separate physical phone lines. This technology connects private branch exchange (PBX) systems to the internet, enabling direct communication between users and the Public Switched Telephone Network (PSTN) without requiring physical lines. SIP Trunking is known for its scalability, cost-effectiveness, and flexibility, as it can easily adjust to the number of voice channels a business needs. Moreover, it supports the transmission of voice, video, and data in a single line, thus enhancing the efficiency of communications technologies used by businesses.
What are the benefits of SIP Trunking?
SIP (Session Initiation Protocol) Trunking offers a range of benefits that make it an attractive choice for businesses looking to modernize their communication systems. Here are some key advantages:

Cost Savings: SIP Trunking typically results in substantial cost savings compared to traditional telephony. It eliminates the need for physical phone lines, reducing monthly line rental costs. Additionally, it often features lower call costs, especially for long-distance and international calls.

Scalability: With SIP, businesses can easily scale their communication capacity up or down based on their needs without significant infrastructure changes. Adding lines or modifying services can be done quickly and often without the physical installation of new lines, which is ideal for growing businesses or those with fluctuating demand. Improved Reliability: SIP Trunking can enhance the reliability of communication services. By leveraging the redundancy of internet connections and data networks, SIP can offer better continuity and reduce the risk of service outages compared to traditional copper lines.

Unified Communications: SIP facilitates the integration of various communication forms, including voice, video, and data services, across a single network. This integration supports a unified communications approach that can improve collaboration and productivity within organizations by allowing more flexible and integrated communication methods.

Mobility and Flexibility: SIP Trunking supports the modern, mobile workforce by enabling integration with VoIP applications and devices. Employees can make and receive calls from anywhere with an internet connection, using their business number on multiple devices, which is crucial for remote work setups.

Network Consolidation: By carrying voice and data traffic over the same IP network, SIP Trunking simplifies network management and reduces costs associated with maintaining separate networks. This single network solution can lead to easier management and maintenance.

Enhanced Features: Many SIP Trunking services come with advanced features that are not typically available with traditional phone systems, such as call routing, automatic call forwarding, and network-based call analytics, which can provide deeper insights into communication patterns and needs.

Compatibility and Integration: SIP is compatible with most modern IP-based PBX systems and other technologies, which means businesses can often retain much of their existing hardware and software when switching to or integrating SIP Trunking. This compatibility helps protect existing investments while upgrading essential capabilities.

These benefits make SIP Trunking a compelling option for businesses seeking to enhance their communication capabilities in a cost-effective, scalable, and versatile way.
Do I need SIP trunking?
Determining whether your company needs SIP Trunking involves evaluating your current communications setup and considering several key factors that reflect your business needs and goals. Here’s how you can assess if SIP Trunking is the right solution for your company:

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating the need for traditional telephone lines and reducing call charges, especially for long-distance and international calls.

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating tScalability Needs: If your business is growing or experiences fluctuating call volumes, SIP Trunking offers excellent scalability. It allows you to easily add or remove lines to match your current demand without substantial infrastructure changes.

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating tTelecommunication Flexibility: Consider if your business requires the flexibility to integrate voice, video, and other data services. SIP Trunking facilitates the integration of various communication forms over a single network, simplifying the complexity of multiple traditional lines.

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating tRemote Workforce: If your company supports remote workers or has multiple locations, SIP Trunking can be highly beneficial. It allows for seamless communication across different geographies, supporting a unified communication system that is accessible from anywhere with an internet connection.

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating tQuality and Reliability Concerns: Evaluate the quality and reliability of your current voice services. SIP Trunking can offer improved voice quality and reliability with the right internet setup, providing clearer calls and fewer service outages compared to traditional lines.

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating tCurrent Infrastructure: Assess your existing PBX (Private Branch Exchange) system. If it’s IP-enabled, it’s likely compatible with SIP Trunking. If not, you may need to consider the cost of upgrading your PBX system to take advantage of SIP services.

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating tBusiness Continuity Plans: If ensuring business continuity is a priority (for instance, in the event of natural disasters or other disruptions), SIP Trunking offers robust disaster recovery capabilities that traditional lines might not provide. Calls can be quickly rerouted to other locations or mobile devices.

Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating tRegulatory and Compliance Needs: Check if there are specific compliance requirements for communication within your industry. SIP Trunking can help in maintaining compliance with features that support data security and privacy.

By carefully considering these factors, you can determine whether the advantages of SIP Trunking align with your business’s operational needs and strategic goals. It’s often helpful to consult with a telecom expert like ourselves to analyze your specific circumstances and needs. This way, you can make an informed decision about whether transitioning to SIP Trunking is the right move for your company.

Client Say

What Our Clients Say

Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
See Our Case Studies

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