SIP Trunking Services

Ensure crystal clear voice calls every time while minimizing your total cost of ownership with Star Telecom’s SIP trunking services for North American contact centers.

Deliver Mission Critical Service for Your Clients

Star Telecom has been providing high quality SIP trunking services to meet the mission critical needs of North American contact centers, since 2008. That’s why we’re the provider of choice for contact center outsourcers, electric utilities and other organizations.

Meet Your Unique Needs with Our Full Array of Offerings

We offer a full array of highly flexible, scalable SIP trunking solutions to meet almost any need for US, Canada or International services for Toll Free, Local Inbound or Outbound calls. Star Telecom is also a Toll Free RespOrg.

Lower Your Total Cost of Telecom Ownership

Star Telecom’s toll free, local inbound and long distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues.

Rest Assured with Our Industry-leading Uptime

Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services.

Get The Service You Deserve with People Who Really Care

Caring for our clients is at the heart of everything we do, which is reflected in our top CSAT and NPS scores. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support.

Quickly Get to the True Root Causes of Issues

Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts.

Work with Experts Who Know Your Industry

Star Telecom has experience with providing telecom services to a wide variety of verticals such as utilities, business process outsourcers, finance, healthcare, retail, entertainment, automotive and travel.

Meet Your Governance and Compliance Requirements

Star Telcom is a STIR-SHAKEN provider registered with the Secure Token Governance Authority. Our service also includes Streamlined VoIP911 Compliance (Kari’s Law/Ray Baum’s Act).

Example of Telecom Service for Genesys Cloud CX

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