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Stop Buying Software. Start Buying Results.
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boltEfficient Tech
Pivot budget from expensive labor to efficient technology.
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trending_downCost Reduction
Reduce fully loaded cost per contact from ~$6.00 to ~$3.00.
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verified_userZero Risk
Achieve measurable ROI with zero risk to your budget.
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savingsNet Savings
Focus on "Net Savings" rather than "Net New" spend.
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autorenewPerpetual Value
Leverage containment strategies that work in perpetuity.
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tvPerformance Only
Pay only for performance, not just for licenses.
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ROI Calculator
See your potential savingsHow much is a $0 implementation worth?
Most AI implementations start with a massive "Net New" invoice for software, licensing, and professional services. That's a risk.
We flipped the model. We don't charge you to build the solution. We only charge when we succeed.
- ✓ $0 Implementation Fee: We build the containment flows (IVR, SMS, Web) at our own cost.
- ✓ Performance Pricing: You only pay a lower rate (e.g., ~$3.75) for interactions we successfully contain.
- ✓ Immediate ROI: As the calculator shows, even a 10% containment rate creates immediate budget surplus.
Our Benefits
Our Containment Approach
We focus on reducing demand on your agents and moving budget into efficient, automated services through a structured strategy.
Model
Only Pay Per Bot Containment
Our "Pay-Per-Containment" model completely eliminates the financial risk of automation by shifting the burden of performance onto us.
Instead of paying for attempts, you only pay when our AI successfully resolves a customer's intent from start to finish. This creates total budget symmetry: your costs only scale when your savings do.
Savings
No Implementation Cost
You read that right. We will waive the implementation cost if you sign up for the Containment-Only Billing for AI Chatbots offering.
We build the solution at our own cost, demonstrating our confidence in our ability to deliver results.
Technology
Usage-Based Tokens
Tokens start on a purely usage-based model. We don't ask for large upfront commitments until we can prove the model works for your specific environment.
Once the value is demonstrated and the ROI is clear, we move to a committed model that optimizes your costs further.
Guarantee
Zero Risk & Measurable ROI
Our "Zero Risk" guarantee ensures you never pay for a failed interaction. If our AI cannot fully resolve a customer’s query, the cost to you is exactly zero.
You gain immediate clarity on ROI by comparing your fully loaded live-agent cost against our flat containment rate, allowing you to calculate exact savings.
Process
Consultative Pre-work
We analyze your voice and digital engagements deeply before implementation. Our team figures out which interactions have the highest potential for success.
This pre-work allows us to define the outcome clearly, ensuring you invest only in known, high-value containment opportunities.
The Feature Section
The Roadmap to ROI
How we move from "Budget Problems" to "Measurable Savings" using our proven execution framework.
Labor Consumes the Budget
Most contact centers operate on a strict budget where Labor accounts for 70-80% of the spend. Securing "Net New" budget for IT or AI projects is difficult and slow.
Our Solution: We stop fighting for the small IT budget. Instead, we target the massive Labor budget. By containing calls, we simply move spend from an inefficient column (Labor) to a highly efficient one (Containment), typically saving 50%+ per interaction.
We Don't Guess. We Watch.
Many vendors guess at what to automate. We embed ourselves in your operations. We perform a "Complexity Matrix" analysis on your call drivers.
- check_circle Data Review: Analyzing Call Reasons, Volume, and AHT.
- check_circle Over-The-Shoulder: Sitting with agents to see where they struggle.
- check_circle Flow Analysis: Identifying "Order Status" calls that require zero human empathy.
Target Identification
We look for High Volume / Low Complexity interactions. These are your "Low Hanging Fruit."
The Right Tool for the Job
We deploy specific technologies to solve specific inefficiencies. It's not just "AI"—it's a suite of containment tools.
SMS Deflection
Sending URLs, maps, or forms so agents don't have to dictate info.
PCI Pal
Secure automated payments removing compliance risk.
Intelligent IVR
Capturing IDs and Intent before the agent even says "Hello."
Zero Risk. Perpetual Savings.
We are so confident in our ability to contain calls that we absorb the risk.
- check_circle $0 Implementation Fee: We build it at our cost.
- check_circle Performance Only: You only pay when we successfully contain a contact.
- check_circle No "Net New" Budget: Savings from labor cover our invoice.
Template Faq
Frequently Asked Questions
Answers to common questions about our Containment-Only Billing model.
A contained interaction is any customer session that is successfully resolved by the AI or IVR from start to finish without requiring intervention from a live agent. If the customer asks to speak to a person or the system triggers a hand-off, that interaction is considered uncontained, and you are not billed for it.
We use specific Success Criteria to ensure you only pay for true resolutions. If a customer abandons a session without reaching a resolution milestone or a confirmed "thank you," we do not count it as a containment. Our goal is to align our success with your customer’s satisfaction, not just a closed ticket.
No, and that is the beauty of the model. We help you pivot your existing labor budget into automation. Because you only pay per successful containment at a rate significantly lower than your current cost per interaction, the spend is actually a realized savings from your very first invoice.
Instantly. Unlike token-based or seat-based models that require upfront costs and months of optimization before breaking even, our model delivers ROI on every single chat. If the bot contains a chat that would have cost you $8.33 in labor for a fraction of that price, you see the margin immediately.
As Genesys experts, we do not just plug in a bot. We integrate directly into your existing flows, data actions, and APIs. This allows us to handle complex intents like order status or secure payments that off-the-shelf bots cannot touch, resulting in a much higher containment rate and deeper savings.
