Star Telecom Insights
Stay Ahead of What's Next in Contact Center CX
We curate the updates that actually matter — Genesys Cloud CX releases, customer wins, and practical guidance from the team that deploys them. No fluff. No vendor noise.
Subscribe in 30 Seconds
Join contact center leaders who get our quarterly digest — CX highlights, Genesys feature roundups, and a rotating customer story you can learn from.
What lands in your inbox
- CX HighlightsCase studies, product takes, and field notes from the team.
- Genesys Cloud CX release roundupsWe translate each month's platform updates into what your contact center should act on.
- Rotating customer success storyReal outcomes from enterprises we've helped — transfers cut, uptime improved, AI deployed right.
- Actionable, not promotionalWritten by practitioners who implement Genesys every day — unsubscribe anytime.
Delivery cadence: Two issues every four weeks. We respect your inbox — no daily blasts, no re-sold lists.
Preview
See What Subscribers Receive
Scroll through a recent edition below — same layout, same content, delivered to your inbox.
Scroll to read the full issue ↓
How Ontario One Call hit 97% service levels
How Ontario One Call hit 97% service levels — plus April Genesys features, our AI agent playbook, and a rotating customer story highlight.
Case Study
97% Service Levels, 99.9% Uptime: The Ontario One Call Story
We moved Ontario One Call to Genesys Cloud CX, connected it to Microsoft Dynamics, and layered in modern workforce management. The payoff: faster response, near-perfect uptime, and a contact center built to scale.
Watch the case study →
Product Update
What's New in Genesys Cloud CX: The April Release
Genesys shipped another round of Cloud CX updates this April. We've pulled together the features that matter most for your contact center — and what each one means for your team.
See the April features →
Blog
Before You Build an AI Agent, Do This First
Manual wrap-up codes quietly undermine your automation goals. Here's the data-driven groundwork that sets your AI agents up to deliver from day one.
Read the article →Customer Story
Every Client Is a Reference
Case Study · Best Buy Canada
Best Buy Canada Cut Call Transfers by 40%
When one of Canada's largest retailers set out to reinvent customer experience, they didn't patch the old platform — they rebuilt on Genesys Cloud CX with Star Telecom. Smarter IVR. Unified routing. Agents who finally see the full picture.
40% fewer transfers · 34% less IVR time · 11% lower handle time
Read the case study →Get the Next Issue
Liked what you read? Subscribe and we'll deliver the next edition straight to your inbox.