Star Telecom Blog

The Importance of Business Communication and How It Powers Growth
Contact Center Management Apr 25, 2024

The Importance of Business Communication and How It Powers Growth

Business communication is the exchange of information, ideas, and messages

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5 Ways Bad Telecom Is Impacting Your CX & Costs
Telecom Jan 10, 2024

5 Ways Bad Telecom Is Impacting Your CX & Costs

  The phone channel is still extremely important in customer

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The Role of AI Within Genesys Cloud CX & the Benefits
CCaaS Nov 07, 2023

The Role of AI Within Genesys Cloud CX & the Benefits

  At Star Telecom, we are always striving to understand

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How to Reduce Contact Center Implementation Cost Surprises
CCaaS Sep 07, 2023

How to Reduce Contact Center Implementation Cost Surprises

  Have you ever experienced a contact center implementation project

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Become a CX Rock Star: A Proactive Partner Focused on Best Practices and Industry Trends
CCaaS Jul 07, 2023

Become a CX Rock Star: A Proactive Partner Focused on Best Practices and Industry Trends

  When companies are looking to introduce a contact center

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A Key Issue Customers Miss When Choosing a Cloud Contact Center Product
CCaaS Jun 15, 2023

A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

When companies are in the process of choosing a new

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How to Reliably Deliver Exceptional Voice Quality Within Contact Centers
Telecom Jun 12, 2023

How to Reliably Deliver Exceptional Voice Quality Within Contact Centers

  Despite all the predictions of its imminent decline by

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How to Deliver Continuous Value From Your Genesys Cloud CX Solution
CCaaS Jun 07, 2023

How to Deliver Continuous Value From Your Genesys Cloud CX Solution

  As a leader in the Gartner Magic Quadrant, Genesys

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The Three Biggest Obstacles That Genesys Cloud CX Users Experience
CCaaS May 19, 2023

The Three Biggest Obstacles That Genesys Cloud CX Users Experience

  As a Gartner Magic Quadrant leader, Genesys Cloud CX

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Client Experience Focus: Where Technology Meets People
CCaaS May 01, 2023

Client Experience Focus: Where Technology Meets People

  When many companies look at CCaaS solutions to introduce

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