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RedSky e911
Enable Genesys Cloud CX and Microsoft Teams users to have their location identified when making 911 calls using RedSky’s Enhanced 911 Application.
- Supports Genesys Cloud CX and Microsoft Teams
- Uses RedSky My911 Application for Tracking Location
- Routes to The Nearest Dispatcher
- Notifications via Text, Email and Desktop to Relevant Stakeholders
- Fully FCC Compliant
Our Benefits
Our Benefits
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Supports
Supports Genesys Cloud CX and Microsoft Teams
Users can make 911 calls directly from their Genesys Cloud CX or Microsoft Teams platform. -
Tracking Location
Uses RedSky My911 Application for Tracking Location
Finds an employee who dials 911, regardless of whether they call from on-premise, at home, or on the road. -
Routes
Routes to The Nearest Dispatcher
Routes the employee’s emergency call to the nearest emergency dispatcher, ensuring the most efficient call delivery and response time. -
Notifications
Notifications via Text, Email and Desktop to Relevant Stakeholders
Notifies the appropriate security and administrative personnel in real-time with SMS, Email, and desktop screen-pop alerts. -
Compliant
Fully FCC Compliant
The solution is fully compliant with the FCC’s RAY BAUM Act and Kari’s Law.
Brochure Section
Brochure
e911 Service for Genesys Cloud CX
Be complaint with FCC’s “Kari’s Law” & RAY BAUM’S Act.
Learn about the laws and regulations plus how the RedSky e911 solution simplifies & streamlines your e911 compliance.
Download the Brochure
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about
challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic
partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one
of
our most successful and valued partnerships
5/5
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