Star Telecom is pleased to announce that the company has earned the Canada Partner of the Year title from Genesys! This prestigious award was presented to Star Telecom due to its leading expertise in implementing Genesys Cloud CX, outstanding CSAT scores and orders that it won from major Canadian organizations.
Star Telecom is a Genesys Gold Certified Partner and Reseller that has been providing cloud contact center and telecom services solutions for over two decades to North American companies. In 2018, the company decided to focus exclusively on Genesys Cloud CX software because of Genesys’ industry leadership and the company’s desire to hone its skills to the highest possible level.
The company provides end-to-end solutions including Genesys Cloud CX software, professional services, support and managed services, and add-on software products. Since 2008, Star Telecom has also been providing reliable, cost-effective SIP telecom services solutions for the mission-critical needs of contact centers.
“Our strategy to bundle a great CCaaS solution together with Star Telecom’s telco and managed services is paying off. We can see this in our client feedback and NPS which tell us that the Star Telecom Genesys Cloud experience is next to none.”
– Ivan Kovacevic, Chief Revenue Officer and Co-CEO, Star Telecom.
With over 65 people across two continents, Star Telecom has a unique “boutique” advantage in that they are big enough to deliver, but small enough to care. Everything the company does revolves around ensuring its clients receive the best possible service, which has resulted in industry-leading CSAT and NPS scores and client retention.
Star Telecom’s team includes a number of top industry experts with over 20 years of experience with implementing cloud contact center technology. They also have over 20 Genesys Cloud CX Certified Engineers on staff.