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WFM as a Service
Schedule, forecast and optimize your agent pool more effectively by adding one of Star Telecom’s WFM experts to your team.
- Overcome The Challenges of Finding WFM Skills
- Deliver Significant Savings, Efficiencies and CX Improvements
Our Benefits
Our Benefits
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Skills
Overcome The Challenges of Finding WFM Skills
Contact centers that are challenged with finding the right skills to manage their labor pool incur unnecessary costs, inefficiencies and customer experience degradation. Star Telecom’s WFM as a Service solves these problems. It provides an expert who will fulfill the role of a workforce manager using the Genesys Cloud CX WFM application. -
Deliver
Deliver Significant Savings, Efficiencies and CX Improvements
Our WFM specialists have the expertise to schedule, forecast and optimize your agent pool and deliver significant savings, operational efficiencies and customer experience improvements.
Brochure Section
Brochure
Workforce Management as a Service
A WFM expert who will fulfill the role of a workforce manager.
Deliver significant savings, improve operational efficiencies, and boost customer experiences!
Download the Brochure
Faq
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on
an internet server that allows your contact center team to handle and manage all types
of customer communications. Examples include phone calls, emails, web chats and texts.
Since the software is internet-based, it allows your teams to process all these
communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct
advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their
platform provides more functionality, greater scalability and better reliability than
other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years
of experience with cloud contact center technology and telecom services, and our track
record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about
challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic
partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one
of
our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will
build you a solution.