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Professional Services
Achieve the highest quality Genesys Cloud CX solution and meet your delivery dates and budget by utilizing Star Telecom’s expert professional services team to implement the platform.
- Implement a Solution That Meets Your Unique Needs
- Benefit from Our Team’s Extensive Experience
- Rest Assured with Our Genesys Gold Certification
- Deliver Maximum Results with Our Client Engagement Journey
Benefits
Our Benefits
- Solution
Implement a Solution That Meets Your Unique Needs
Star Telecom provides professional services to assess, design, develop and deploy complete Genesys Cloud CX solutions which are tailored to each client’s unique needs. - Experience
Benefit from Our Team’s Extensive Experience
Our team includes a number of top industry experts with over 20 years of experience with implementing cloud contact center technology. We also have over 20 Genesys Cloud CX Certified Engineers on staff. - Certification
Rest Assured with Our Genesys Gold Certification
Star Telecom is a Genesys Certified Gold Partner, which is the highest designation for quality and service. - Results
Deliver Maximum Results with Our Client Engagement Journey
Each client engagement journey involves a dedicated Client Success Manager and Solution Consultant who work with your team over the long term to maximize the results of your solution. Also, as part of each project, our services team follows proven methodologies that we have developed over time to ensure your system is successfully rolled out and supported.
Brochure Section
Brochure
Client Engagement Journey
Maximize the results of your Genesys Cloud CX over the long term
Star Telecom’s people and process are focused on delivering Genesys Cloud CX solutions that maximize results for our clients through a long-term “engagement journey”.
Download the Brochure Faq
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will build you a solution.
