A Datacenter is a facility used to house large groups of networked servers that store, process, and distribute data, providing essential infrastructure for cloud services, websites, and applications.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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