SMART ROUTING
TIME OF DAY ROUTING
Route calls to one or more endpoints based on time of day
PERCENTAGE BASED ROUTING
Split call volume between two or more endpoints on percentage basis
NPA-NXX (AREA CODE) ROUTING
Route calls to local branch office or retail location based on the area code/exchange of the caller
OVERFLOW ROUTING
Use overflow routing to send calls to an alternate endpoint in case of overflow or failover
Features
- Real-time call routing management
- Web-based management and reporting portal
- Reporting and Call Detail Records available in near-real-time
- Flexible channels – use what you need and pay what you use
- Multiple geo-redundant IPs to ensure uptime and accessibility
Optional Services
- SIP Call Recording
- Network Queuing
Benefits
- Reduced Telecommunications Costs
- Improved Efficiencies and higher talk time
- Improved Reliability
- Improved Flexibility
Call Delivery
- Call Delivery via SIP Trunking or PSTN (to DID / Toll Free numbers)
Scalability
- Ability to ramp up and down in real-time to accommodate call patterns
- No limit on available channels
Reliability
- Geo-redundant infrastructure with multiple data centers in High Availability configuration
Monitoring and Alerting
- Real time monitoring and alerting of quality and uptime of data connections
- Real time monitoring and alerting of customer premise equipment for SIP responsiveness
- Near real-time Call Detail Records