Podcasts Archive

Zero Downtime, Better Support: The Cover-More Case Study

Tags: Telecom

Discover how Cover-More moved from a "lemon" of a provider to a strategic partnership with Star Telecom, achieving 100% uptime and a seamless BYOC hybrid transition.

Hosted by: Star Podcast Team

Jan 22, 2026

Cloud Contact Center

CCaaS

Eps.1

Maintaining Compliance and Security in the Contact Center

This episode focuses on Managing Compliance and Security in a Contact Center, framing these often-dreaded topics as a "superpower" for…

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man shopping on his phone in the living room predictive engagement assisting the sale

AI CCaaS

Eps.2

Boost Conversions with Predictive Engagement in Contact Centers

We dive into the transformative power of predictive engagement. Join us as we explore how this innovative approach can significantly…

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Enhancing Customer Experience with AI-Driven Interaction Analytics

AI CCaaS

Eps.3

Enhancing Customer Experience with AI-Driven Interaction Analytics

Join us as we delve into the transformative power of AI-driven interaction analytics. Discover how AI is revolutionizing contact centers…

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Boosting Contact Center Efficiency with AI Technologies

AI CCaaS

Eps.4

Boosting Contact Center Efficiency with AI Technologies

Join us as we explore how AI is revolutionizing customer service by automating routine tasks, enhancing forecasting and scheduling, &…

Hosted by:

Telecom

CCaaS

Eps.1

Maintaining Compliance and Security in the Contact Center

This episode focuses on Managing Compliance and Security in a Contact Center, framing these often-dreaded topics as a "superpower" for…

Hosted by:

Telecom

Eps.2

Zero Downtime, Better Support: The Cover-More Case Study

Discover how Cover-More moved from a "lemon" of a provider to a strategic partnership with Star Telecom, achieving 100% uptime…

Hosted by:

maximizing-efficiency-SIP-trunking-podcast-image

Telecom

Eps.3

Maximizing Efficiency with SIP Trunking in Cloud Contact Centers

Join us on Stars of CX as we explore the transformative power of SIP trunking in cloud contact centers. In…

Hosted by:

Zero Downtime, Better Support: The Cover-More Case Study

Explore Episodes

Cloud Contact Center

Maintaining Compliance and Security in the Contact Center

Boost Conversions with Predictive Engagement in Contact Centers

Enhancing Customer Experience with AI-Driven Interaction Analytics

Boosting Contact Center Efficiency with AI Technologies

Telecom

Maintaining Compliance and Security in the Contact Center

Zero Downtime, Better Support: The Cover-More Case Study

Maximizing Efficiency with SIP Trunking in Cloud Contact Centers

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Cloud Contact Center

Telecom

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