A Gatekeeper in VoIP systems manages call control, including authorization, bandwidth management, and call routing, ensuring efficient communication within a network.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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