A Call Center is a centralized department that handles large volumes of inbound and outbound calls for businesses, providing customer service, technical support, or sales functions through phone interactions.
The process of organizing, storing, and sharing company knowledge and resources to ensure agents have the information needed to assist customers efficiently and accurately.
KPI (Key Performance Indicator) is a measurable value that indicates how effectively a business or individual is achieving key objectives, often used to track performance and guide decision-making.
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