Select from a Range of Software and Services Offerings
Star Telecom is a Genesys Authorized Reseller which enables us to sell, implement and support Genesys Cloud CX. Our solutions include Genesys Cloud CX software, professional services for implementation, ongoing support and managed services, add-on products and telecom services.
Feel Confident Because of our Focus on Genesys
In 2018, we decided to focus exclusively on Genesys Cloud CX software. This was in part because of our desire to hone our skills to be the best Genesys solution providers in the industry.
Achieve Your Desired Outcomes
Our solutions are designed to help each client achieve their desired outcomes. Whether it’s Increasing customer or agent experiences or business agility, reducing operations costs, or improving upon important metrics such as average handle time or first call resolution, we focus on what’s important to your team.
Leverage Our Knowledge of Your Industry
We have gained considerable knowledge on how to successfully deploy cloud contact center solutions within a wide variety of industries. Examples include utilities, business process outsourcing, finance, insurance, manufacturing, travel, entertainment and retail.
Benefit from our Highly Experienced Consultants
Star Telecom uses a consultative approach with each customer to recommend a solution that will provide the best possible outcomes. Many of our senior team members have over two decades of experience with solving contact center technology and business issues within operations of all sizes and complexity.