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End-to-End Solutions Provider
Transform your contact center’s performance with Star Telecom’s end-to-end cloud contact center
solution. It includes everything you’ll need to be successful, whether you’re migrating from an
on-premises platform or moving from another cloud provider.
- Select from a Range of Software and Services Offerings
- Feel Confident Because of our Focus on Genesys
- Achieve Your Desired Outcomes
- Leverage Our Knowledge of Your Industry
- Benefit from our Highly Experienced Consultants
Our Benefits
Our Benefits
Select from a Range of Software and Services Offerings
Star Telecom is a Genesys Authorized Reseller which enables us to sell, implement and support
Genesys Cloud CX. Our solutions include Genesys Cloud CX software, professional services for
implementation, ongoing support and managed services, add-on products and telecom services.
Feel Confident Because of our Focus on Genesys
In 2018, we decided to focus exclusively on Genesys Cloud CX software. This was in part because
of our desire to hone our skills to be the best Genesys solution providers in the industry.
Achieve Your Desired Outcomes
Our solutions are designed to help each client achieve their desired outcomes. Whether it’s
Increasing customer or agent experiences or business agility, reducing operations costs, or
improving upon important metrics such as average handle time or first call resolution, we focus
on what’s important to your team.
Leverage Our Knowledge of Your Industry
We have gained considerable knowledge on how to successfully deploy cloud contact center
solutions within a wide variety of industries. Examples include utilities, business process
outsourcing, finance, insurance, manufacturing, travel, entertainment and retail.
Benefit from our Highly Experienced Consultants
Star Telecom uses a consultative approach with each customer to recommend a solution that will
provide the best possible outcomes. Many of our senior team members have over two decades of
experience with solving contact center technology and business issues within operations of all
sizes and complexity.
Select from a Range of Software and Services Offerings
Star Telecom is a Genesys Authorized Reseller which enables us to sell, implement and
support Genesys Cloud CX. Our solutions include Genesys Cloud CX software, professional
services for implementation, ongoing support and managed services, add-on products and
telecom services.
Feel Confident Because of our Focus on Genesys
In 2018, we decided to focus exclusively on Genesys Cloud CX software. This was in part
because of our desire to hone our skills to be the best Genesys solution providers in the
industry.
Achieve Your Desired Outcomes
Our solutions are designed to help each client achieve their desired outcomes. Whether it’s
Increasing customer or agent experiences or business agility, reducing operations costs, or
improving upon important metrics such as average handle time or first call resolution, we
focus on what’s important to your team.
Leverage Our Knowledge of Your Industry
We have gained considerable knowledge on how to successfully deploy cloud contact center
solutions within a wide variety of industries. Examples include utilities, business process
outsourcing, finance, insurance, manufacturing, travel, entertainment and retail.
Benefit from our Highly Experienced Consultants
Star Telecom uses a consultative approach with each customer to recommend a solution that
will provide the best possible outcomes. Many of our senior team members have over two
decades of experience with solving contact center technology and business issues within
operations of all sizes and complexity.
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one of
our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will build you a solution.