SMS Acceptable Use Policy


 

This SMS Acceptable Use Policy (“AUP”) describes rules that apply to any party (“The Client”) using any SMS products and services provided by 2166246 Ontario Inc. dba Star Telecom (“Star Telecom”) or any of its affiliates and any user of the SMS Services, including via any products and services provided by the Client (“End User”). The prohibited conduct in this AUP is not exhaustive. The Client is responsible for its End Users’ compliance with this AUP. If The Client or any End User violates this AUP, Star Telecom may suspend The Client’s use of the Services. This AUP may be updated by Star Telecom from time to time upon reasonable notice, which may be provided via Customer’s account, e-mail, or by posting an updated version of this AUP at: https://www.startelecom.ca/acceptable-use-policy-for-sms/

 
No Inappropriate Content or Users. Do not use the SMS Services to transmit or store any content or communications (commercial or otherwise) that is illegal, harmful, unwanted, inappropriate, or objectionable, including, but not limited to, content or communications which Star Telecom determines (a) is false or inaccurate; (b) is hateful or encourages hatred or violence against individuals or groups; or (c) could endanger public safety. This prohibition includes use of the SMS Services by a hate group. The Client and its End Users are also prohibited from using the SMS Services to promote, or enable the transmission of or access to, any prohibited content or communications described in this paragraph.
 
Prohibited Activities. Do not use the SMS Services to engage in or encourage any activity that is illegal, deceptive, harmful, a violation of others’ rights, or harmful to Star Telecom’s business operations or reputation, including:

 
 

  • Violations of Laws or Standards. Violating laws, regulations, governmental orders, industry standards, or telecommunications providers' requirements or guidance in any applicable jurisdiction, including any of the foregoing that require (a) consent be obtained prior to transmitting, recording, collecting, or monitoring data or communications or (b) compliance with opt-out requests for any data or communications.

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  • Interference with the SMS Services. Interfering with or otherwise negatively impacting any aspect of the Services or any third-party networks that are linked to the Services.

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  • Reverse Engineering. Reverse engineering, copying, disassembling, or decompiling the Services.

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  • Falsification of Identity or Origin. Creating a false identity or any attempt to mislead others as to the identity of the sender or the origin of any data or communications.

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    No Service Integrity Violations. Do not violate the integrity of the SMS Services, including:

     
     

  • Bypassing Service Limitations. Attempting to bypass, exploit, defeat, or disable limitations or restrictions placed on the SMS Services.

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  • Security Vulnerabilities. Finding security vulnerabilities to exploit the SMS Services or attempting to bypass any security mechanism or filtering capabilities.

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  • Disabling the Services. Any denial of service (DoS) attack on the SMS Services or any other conduct that attempts to disrupt, disable, or overload the Services.

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  • Harmful Code or Bots. Transmitting code, files, scripts, agents, or programs intended to do harm, including viruses or malware, or using automated means, such as bots, to gain access to or use the SMS Services.

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  • Unauthorized Access. Attempting to gain unauthorized access to the SMS Services.

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    Data Safeguards. The Client is responsible for determining whether the SMS Services offer appropriate safeguards for The Client’s use of the SMS Services, including, but not limited to, any safeguards required by applicable law or regulation, prior to transmitting or processing, or prior to permitting End Users to transmit or process, any data or communications via the Services.
     
    SMS Service and Country Specific Requirements. Additional requirements for specific (a) SMS Services, including any country specific requirements, and (b) products and services that are purchased from Star Telecom, but provided, or otherwise made available, by a third party are, in either case, set forth below and apply solely to the extent the Client uses those specific (i) Services or (ii) third-party products and services.
     
    Star Telecom and its subprocessors may collect and monitor the content of text messages that Client transmits via the Services to United States and Canadian numbers in order to detect spam, fraudulent activity, and violations of the Star Telecom Acceptable Use Policy.
     
    Prior to using the Services, Client will provide notice to, and obtain and document consent from, the sender and recipient of text messages to permit Star Telecom to (a) transmit such text messages and (b) collect and monitor the content of such text messages for the purpose of detecting spam, fraudulent activity, and violations of the Star Telecom Acceptable Use Policy.
     
    Violations of this AUP, including any prohibited content or communications, may be reported to Zoran.duma@startelecom.ca. The Client agrees to immediately report any violation of this AUP to Star Telecom and provide cooperation, as requested by Star Telecom, to investigate and/or remedy that violation.

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