Banner Top Section
3rd Party Products
Increase the value of your Genesys Cloud CX solution and reduce vendor finger pointing by having Star Telecom provide products and services from a wide range of 3rd party vendors.
- Enhance Your Solution with Numerous Additional Products
- Benefit from the Latest Industry Innovation
Benefits
Our Benefits
- Solution
Enhance Your Solution with Numerous Additional Products
In the contact center market, there are over 1,000 additional products that can be used to enhance cloud contact center solutions such as Genesys Cloud CX. Star Telecom can source 3rd party products from a wide variety of these vendors as part of its solutions. - Innovation
Benefit from the Latest Industry Innovation
Star Telecom has relationships with manufacturers who provide the latest innovation in artificial intelligence, chatbots, voice biometrics, analytics, CRM connectors and other contact center technology.
Faq
New to Cloud Contact Centers?
What is a cloud contact center?
When you think “cloud contact center”, imagine a program or platform that is hosted on an internet server that allows your contact center team to handle and manage all types of customer communications. Examples include phone calls, emails, web chats and texts. Since the software is internet-based, it allows your teams to process all these communications through a simple, secure web page from anywhere.
Why use a cloud contact center?
As compared to premise-based systems, cloud contact center platforms offer distinct advantages. A few key examples include:
- Broader and deeper functionality.
- Integration with more 3rd party products and systems.
- Ability to more rapidly scale up or down depending on business needs.
- Faster development.
- Easier to support.
- Lower operating costs
Why choose Genesys Cloud CX?
Genesys is rated in the Gartner Magic Quadrant as a leader. Their platform provides more functionality, greater scalability and better reliability than other products.
Why work with a solution provider like Star Telecom?
Customers get better results with Star Telecom because of our 20+ years of experience with cloud contact center technology and telecom services, and our track record of outstanding client satisfaction.
Client Say
What Our Clients Say
Utilities Company 300 Agents
Excellent service over the years, a solid relationship, being open and honest about challenges, mistakes, or opportunities and great value for service.
5/5
Retail Company 500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic partner and bringing solutions to our company.
5/5
Banking Company 85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to deliver our solution to match business expectations. They have established themselves as one of our most successful and valued partnerships
5/5
Bottom Form
Contact
Let’s find out more about your business needs, and our experts will build you a solution.