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Ontario One Call Case Study

Ontario One Call Modernizes its Contact Center Operations with Star Telecom and Genesys

"(Star Telecom) ensured that the deployment was not only technically sound, but closely aligned with our real-world workflows and operational goals."

— Mo Reghabi - VP, Digital and Data

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24% Decrease
in Non-Support Talk Time
97%
Service Level
10% Increase
in Outbound Calls
99.9%
Platform Uptime

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