The Power and Possibility of AI

We hoped the machines would serve us. We worried they’d replace us. The reality of AI turned out to be much more interesting.

Your Goals Are Our Priority

For each project, our team focuses on the customer-facing and internal goals that are important to the business stakeholders, such as driving higher customer satisfaction and NPS scores and agent performance. Then we determine the specific technology solutions that will enable the client to achieve them, including approaches to deliver higher service levels and quality, first contact resolution, lower AHT and customer effort and other key operations metrics. As we are designing the solution, we draw on our deep knowledge of the technology, industry best practices, and building successful rollout schedules and roadmaps.

Seniors with 20+ Years of Experience

Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. Also, we have a number of people who have worked in large and complex contact center business operations, thereby enabling them to understand the needs of each business team and deliver the best possible outcomes.

100% Focused on Genesys Cloud CX

The Star Telecom team is 100% focused on providing Genesys Cloud CX solutions, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality.

Savings Calculator

Please fill your information in fields below

* This field is mandatory
* This field is mandatory
* This field is mandatory
* This field is mandatory

Yes I would like to receive email from Star Telecom about the latest in technology news, white papers, webcasts, events and more. Please check to subscribe. You may opt out at any time

PRIVACY STATEMENT: Please note we will never sell, rent or loan your email address to any outside company or organization.