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SIP Trunking Services for Contact Centers
- Deliver Mission Critical Service for Your Clients
- Meet Your Unique Needs with Our Full Array of Offerings
- Lower Your Total Cost of Telecom Ownership
- Rest Assured with Our Industry-leading Uptime
- Get The Service You Deserve with People Who Really Care
- Quickly Get to the True Root Causes of Issues
- Work with Experts Who Know Your Industry
- Meet Your Governance and Compliance Requirements
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Acendas Saved 30% With Our Telecom
Our Benefits
Our Benefits
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Critical
Deliver Mission Critical Service for Your Clients
Star Telecom has been providing high quality SIP trunking services to meet the mission critical needs of North American contact centers, since 2008. That’s why we’re the provider of choice for contact center outsourcers, electric utilities and other organizations.
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Unique
Meet Your Unique Needs with Our Full Array of Offerings
We offer a full array of highly flexible, scalable SIP trunking solutions to meet almost any need for US, Canada or International services for Toll Free, Local Inbound or Outbound calls. Star Telecom is also a Toll Free RespOrg.
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Cost
Lower Your Total Cost of Telecom Ownership
Star Telecom’s toll free, local inbound and long distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues.
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Uptime
Rest Assured with Our Industry-leading Uptime
Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services.
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Service
Get The Service You Deserve with People Who Really Care
Caring for our clients is at the heart of everything we do, which is reflected in our top CSAT and NPS scores. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support.
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Causes
Quickly Get to the True Root Causes of Issues
Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts.
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Experts
Work with Experts Who Know Your Industry
Star Telecom has experience with providing telecom services to a wide variety of verticals such as utilities, business process outsourcers, finance, healthcare, retail, entertainment, automotive and travel.
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Requirements
Meet Your Governance and Compliance Requirements
Star Telcom is a STIR-SHAKEN provider registered with the Secure Token Governance Authority. Our service also includes Streamlined VoIP911 Compliance (Kari’s Law/Ray Baum’s Act).
The Feature Section
The Features
Our SIP Trunking Service is meticulously designed to be reliable and redundant. Automatic failover for both inbound and outbound calls allows your telecom to seamlessly move to another carrier in case of an outage without any disruption noticed by you or your customers. Furthermore, (often not offered or overlooked by other providers), our multiple POP (point of presence) locations are set up in an active-to-active configuration meaning when/if an outage occurs, the service shifts to a functioning & active point vs. a passive point.
Star Telecom delivers true carrier-grade voice reliability for mission-critical environments like contact centers, utilities, and healthcare. With a 100% uptime track record and firm SLAs, we go far beyond the industry norm. Our telecom platform is purpose-built and supports:
- Active-active POP architecture - not passive backups.
- 6× carrier redundancy to eliminate single points of failure.
- Disaster Recovery Routing (DRP) - dynamically re-routes traffic if Genesys Cloud or your cloud platform is unavailable.
- Automatic failover for both inbound and outbound calls, ensuring no dropped sessions even during network anomalies.
- Private AWS Direct Connect SIP paths for secure, high-performance delivery to Genesys Cloud CX.
Clients in utility and BPO sectors rely on us to route over 75% of Ontario’s electric utility calls - where downtime is not an option.
The quality of audio during interactions with your customers impacts average call handle times, customer satisfaction, as well as agent experiences. We proudly offer only quality telecom that is industry-tested and proven to enhance CX and EX.
We embed quality control at the network level, not just at endpoints. Every call is:
- Tagged with QoS data: including Mean Opinion Score (MoS), latency, jitter, and packet loss - visible via monitoring tools.
- Logged at the SIP level for 90+ days, allowing root cause analysis without relying on anecdotal reports.
- Optionally recorded at the carrier layer, enabling quality assurance even if end systems fail.
Our routing algorithms and redundancy protect call clarity even during regional carrier disruptions. Paired with our SIP engineering team, this ensures proactive identification of call degradation, often before your agents or customers report it.
Caring for our clients is at the heart of everything we do, which is reflected in our 100% CSAT score. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Our support is truly “above and beyond” typical carrier support.
Support isn’t just a feature—it’s our brand. Here's what “Above & Beyond” actually means:
- 10-minute SLA response time, 24/7/365.
- Tier 1 support is staffed by experienced SIP Engineers, not junior agents.
- You’ll have a dedicated Client Success Manager who understands your use case and can escalate internally as needed.
- We manage the entire telecom stack - from porting and STIR/SHAKEN compliance to fraud alerts and CNAM registration.
- Collaborative troubleshooting with your CCaaS and IT vendors—Star “owns” the resolution, not just the ticket.
Security is one of our top priorities. Our SIP Traffic is encrypted using TLS/SRTP between the platform & CCaaS solution. Also, private internet connectivity is used where possible including in carrier and CCaaS interconnects since public internet connectivity is susceptible to DDoS and other attacks.
Security is not an afterthought - it’s built into our infrastructure:
- TLS/SRTP encryption for SIP signaling and media.
- Secure carrier interconnects that avoid vulnerable Internet paths.
- Support for STIR/SHAKEN call authentication, ensuring your calls are trusted and labeled correctly by downstream carriers.
- Fully compliant with Kari’s Law and Ray Baum’s Act, and support for E911 with dispatchable locations via the RedSky integration.
We are registered with the Secure Token Governance Authority, offering carrier-grade compliance services that protect your brand and reduce risk.
Unlike competitors, we put our money where our service is. Get it? We include Quality of Service SLAs, Uptime SLAs, and include SLA Credits in our agreements. Star Telecom offers transparent, contract-backed SLAs for:
- Uptime - 100% target for voice availability.
- QoS - performance metrics include MoS, latency, jitter, and packet loss thresholds.
- Response time - support requests are responded to in under 10 minutes.
- Turnaround - porting, number provisioning, and RCA documentation all delivered within 1 business day.
Our SLAs come with financial credits, not just apologies, and our billing is straightforward, no surprise fees or rounding gimmicks.
Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts.
With real-time visibility, Star Telecom clients are empowered to detect, diagnose, and resolve issues faster:
- 100% SIP logging retained for over 90 days - critical for post-event forensics and performance tuning.
- QoS data tagged per call and fed into dashboards.
- Real-time alerting for anomalies, fraud, jitter spikes, call failures, or failed authentication attempts.
- Monitoring extends across edge-to-edge—from SBCs and SIP trunks to your Genesys Cloud instance.
We also provide fraud alerts and usage threshold warnings that prevent surprises in your bill or security exposure.
Our SIP Trunking Service is meticulously designed to be reliable and redundant. Automatic failover for both inbound and outbound calls allows your telecom to seamlessly move to another carrier in case of an outage without any disruption noticed by you or your customers. Furthermore, (often not offered or overlooked by other providers), our multiple POP (point of presence) locations are set up in an active-to-active configuration meaning when/if an outage occurs, the service shifts to a functioning & active point vs. a passive point.
Star Telecom delivers true carrier-grade voice reliability for mission-critical environments like contact centers, utilities, and healthcare. With a 100% uptime track record and firm SLAs, we go far beyond the industry norm. Our telecom platform is purpose-built and supports:
- Active-active POP architecture - not passive backups.
- 6× carrier redundancy to eliminate single points of failure.
- Disaster Recovery Routing (DRP) - dynamically re-routes traffic if Genesys Cloud or your cloud platform is unavailable.
- Automatic failover for both inbound and outbound calls, ensuring no dropped sessions even during network anomalies.
- Private AWS Direct Connect SIP paths for secure, high-performance delivery to Genesys Cloud CX.
Clients in utility and BPO sectors rely on us to route over 75% of Ontario’s electric utility calls - where downtime is not an option.
The quality of audio during interactions with your customers impacts average call handle times, customer satisfaction, as well as agent experiences. We proudly offer only quality telecom that is industry-tested and proven to enhance CX and EX.
We embed quality control at the network level, not just at endpoints. Every call is:
- Tagged with QoS data: including Mean Opinion Score (MoS), latency, jitter, and packet loss - visible via monitoring tools.
- Logged at the SIP level for 90+ days, allowing root cause analysis without relying on anecdotal reports.
- Optionally recorded at the carrier layer, enabling quality assurance even if end systems fail.
Our routing algorithms and redundancy protect call clarity even during regional carrier disruptions. Paired with our SIP engineering team, this ensures proactive identification of call degradation, often before your agents or customers report it.
Caring for our clients is at the heart of everything we do, which is reflected in our 100% CSAT score. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Our support is truly “above and beyond” typical carrier support.
Support isn’t just a feature—it’s our brand. Here's what “Above & Beyond” actually means:
- 10-minute SLA response time, 24/7/365.
- Tier 1 support is staffed by experienced SIP Engineers, not junior agents.
- You’ll have a dedicated Client Success Manager who understands your use case and can escalate internally as needed.
- We manage the entire telecom stack - from porting and STIR/SHAKEN compliance to fraud alerts and CNAM registration.
- Collaborative troubleshooting with your CCaaS and IT vendors—Star “owns” the resolution, not just the ticket.
Security is one of our top priorities. Our SIP Traffic is encrypted using TLS/SRTP between the platform & CCaaS solution. Also, private internet connectivity is used where possible including in carrier and CCaaS interconnects since public internet connectivity is susceptible to DDoS and other attacks.
Security is not an afterthought - it’s built into our infrastructure:
- TLS/SRTP encryption for SIP signaling and media.
- Secure carrier interconnects that avoid vulnerable Internet paths.
- Support for STIR/SHAKEN call authentication, ensuring your calls are trusted and labeled correctly by downstream carriers.
- Fully compliant with Kari’s Law and Ray Baum’s Act, and support for E911 with dispatchable locations via the RedSky integration.
We are registered with the Secure Token Governance Authority, offering carrier-grade compliance services that protect your brand and reduce risk.
Unlike competitors, we put our money where our service is. Get it? We include Quality of Service SLAs, Uptime SLAs, and include SLA Credits in our agreements. Star Telecom offers transparent, contract-backed SLAs for:
- Uptime - 100% target for voice availability.
- QoS - performance metrics include MoS, latency, jitter, and packet loss thresholds.
- Response time - support requests are responded to in under 10 minutes.
- Turnaround - porting, number provisioning, and RCA documentation all delivered within 1 business day.
Our SLAs come with financial credits, not just apologies, and our billing is straightforward, no surprise fees or rounding gimmicks.
Our service includes 100% SIP logging for 90+ days, QoS tagging for each call (MoS, Latency, Jitter, Packet Loss), the ability to record calls at a network level and monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss). It also provides proactive notifications on call failures and fraud alerts.
With real-time visibility, Star Telecom clients are empowered to detect, diagnose, and resolve issues faster:
- 100% SIP logging retained for over 90 days - critical for post-event forensics and performance tuning.
- QoS data tagged per call and fed into dashboards.
- Real-time alerting for anomalies, fraud, jitter spikes, call failures, or failed authentication attempts.
- Monitoring extends across edge-to-edge—from SBCs and SIP trunks to your Genesys Cloud instance.
We also provide fraud alerts and usage threshold warnings that prevent surprises in your bill or security exposure.
Brochure Section
Meet Our Telecom Services
Reliable telecom packaged with the best support in the industry. 100% CSAT, +90 NPS, 98% Client Retention Rate
Template Faq
FAQ
Cost Savings: SIP Trunking typically results in substantial cost savings compared to traditional telephony. It eliminates the need for physical phone lines, reducing monthly line rental costs. Additionally, it often features lower call costs, especially for long-distance and international calls.
Scalability: With SIP, businesses can easily scale their communication capacity up or down based on their needs without significant infrastructure changes. Adding lines or modifying services can be done quickly and often without the physical installation of new lines, which is ideal for growing businesses or those with fluctuating demand. Improved Reliability: SIP Trunking can enhance the reliability of communication services. By leveraging the redundancy of internet connections and data networks, SIP can offer better continuity and reduce the risk of service outages compared to traditional copper lines.
Unified Communications: SIP facilitates the integration of various communication forms, including voice, video, and data services, across a single network. This integration supports a unified communications approach that can improve collaboration and productivity within organizations by allowing more flexible and integrated communication methods.
Mobility and Flexibility: SIP Trunking supports the modern, mobile workforce by enabling integration with VoIP applications and devices. Employees can make and receive calls from anywhere with an internet connection, using their business number on multiple devices, which is crucial for remote work setups.
Network Consolidation: By carrying voice and data traffic over the same IP network, SIP Trunking simplifies network management and reduces costs associated with maintaining separate networks. This single network solution can lead to easier management and maintenance.
Enhanced Features: Many SIP Trunking services come with advanced features that are not typically available with traditional phone systems, such as call routing, automatic call forwarding, and network-based call analytics, which can provide deeper insights into communication patterns and needs.
Compatibility and Integration: SIP is compatible with most modern IP-based PBX systems and other technologies, which means businesses can often retain much of their existing hardware and software when switching to or integrating SIP Trunking. This compatibility helps protect existing investments while upgrading essential capabilities.
These benefits make SIP Trunking a compelling option for businesses seeking to enhance their communication capabilities in a cost-effective, scalable, and versatile way.
Current Communication Costs: Review your existing telecommunication expenses. SIP Trunking can significantly reduce costs by eliminating the need for traditional telephone lines and reducing call charges, especially for long-distance and international calls.
Scalability Needs: If your business is growing or experiences fluctuating call volumes, SIP Trunking offers excellent scalability. It allows you to easily add or remove lines to match your current demand without substantial infrastructure changes.
Telecommunication Flexibility: Consider if your business requires the flexibility to integrate voice, video, and other data services. SIP Trunking facilitates the integration of various communication forms over a single network, simplifying the complexity of multiple traditional lines.
Remote Workforce: If your company supports remote workers or has multiple locations, SIP Trunking can be highly beneficial. It allows for seamless communication across different geographies, supporting a unified communication system that is accessible from anywhere with an internet connection.
Quality and Reliability Concerns: Evaluate the quality and reliability of your current voice services. SIP Trunking can offer improved voice quality and reliability with the right internet setup, providing clearer calls and fewer service outages compared to traditional lines.
Current Infrastructure: Assess your existing PBX (Private Branch Exchange) system. If it’s IP-enabled, it’s likely compatible with SIP Trunking. If not, you may need to consider the cost of upgrading your PBX system to take advantage of SIP services.
Business Continuity Plans: If ensuring business continuity is a priority (for instance, in the event of natural disasters or other disruptions), SIP Trunking offers robust disaster recovery capabilities that traditional lines might not provide. Calls can be quickly rerouted to other locations or mobile devices.
Regulatory and Compliance Needs: Check if there are specific compliance requirements for communication within your industry. SIP Trunking can help in maintaining compliance with features that support data security and privacy.
By carefully considering these factors, you can determine whether the advantages of SIP Trunking align with your business’s operational needs and strategic goals. It’s often helpful to consult with a telecom expert like ourselves to analyze your specific circumstances and needs. This way, you can make an informed decision about whether transitioning to SIP Trunking is the right move for your company.
Client Say
What Our Clients Say
Bottom Form
Structured data
Scripts
Client Say
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