Star Telecom BYOC SIP Connector
The Star Telecom BYOC SIP Connector provides a SIP connection between Star Telecom's high quality SIP telecom services network and Genesys Cloud CX.
Our network is purpose-built for contact centers, assuring end-to-end quality of service from the customer (PSTN) to the agent. It includes comprehensive redundancy for maximum service levels and an open design which enables us to meet unique telecom needs.
What the Architecture Looks Like
The Star Telecom BYOC SIP Connector allows Genesys Cloud CX contact centers to leverage usage-based or capacity-based pricing for Canada, USA and International Toll Free, Local inbound and outbound services. Crystal clear voice quality, fully managed network, failover routing, SIP Header customization and managed Media Edges are just some of the services we offer as a part of our solution.
By using the Star Telecom BYOC SIP Connector, Genesys Cloud CX customers can utilize Star Telecom’s SIP telecom services. Our network is purpose-built for contact centers, assuring end-to-end quality of service from the customer (PSTN) to the agent. It includes multi-carrier redundancy, dedicated SIP connections to Genesys Cloud CX and an open design, which enables us to meet unique telecom needs.
No Work on Your End,
We’ll Take It From Here!
Managing and deploying SIP integrations is costly, complex and time consuming. The number of platforms, carriers and types of SIP Endpoints, each with its own unique requirements, make even basic SIP interconnection a challenge. It is even more difficult to get the full value out of SIP by leveraging User-to-User headers to pass CTI information between systems (telematics, account information, geolocation, user data, etc.)
BYOC SIP Connector, by Star Telecom, is a managed integration solution for Genesys Cloud, Genesys PureConnect and Genesys Engage.
Multi-carrier toll free failover
Dedicated SIP connection to Genesys Cloud CX
DRP routing around Genesys Cloud CX
100% SIP logging for 90+ Days
QoS tagging for each call (MoS, Latency, Jitter, Packet Loss)
Ability to record calls at network level (trunk-side) for troubleshooting - with client permission
Monitoring and alerting of network KPIs (Latency, Jitter, Packet Loss)
Set of tools and procedures for identifying issues and assisting home-based agents with reported call quality issues
10-minute response time
Access to top SIP experts
Collaborative and transparent troubleshooting