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SMS Services
Increase customer satisfaction and agent performance by using Star Telecom’s SMS aggregation and application services.
- Deliver SMS Messages Right from Your Application
- Leverage Our Expertise to Deliver Results
- Utilize Genesys Cloud CX and SMS in Your Contact Center
Our Benefits
Our Benefits
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SMS Messages
Deliver SMS Messages Right from Your Application
Star Telecom’s SMS service can be integrated with a wide variety of client applications such as CRM, outage management or ticketing systems via an API. -
Results
Leverage Our Expertise to Deliver Results
Star Telecom has been providing a wide range of SMS applications to a variety of industries since 2002. Leverage our team’s expertise to create a solution that will delight your customers. -
Utilize
Utilize Genesys Cloud CX and SMS in Your Contact Center
Star Telecom can provide complete applications with Genesys Cloud CX, the industry’s leading contact center cloud platform, and our SMS services. Genesys’ SMS messaging feature allows agents to receive, respond to and manage SMS long and short code messages, just like other interaction channels within Genesys Cloud CX. Examples include 2 Factor Authentication (2FA), SMS callback, outage notifications and automation of simple requests (e.g., account balance).
Client Say
What Our Clients Say
Utilities Company
300 Agents
Excellent service over the years, a solid relationship, being open and honest about
challenges,
mistakes, or opportunities and great value for service.
5/5
Retail Company
500 Agents
The quality of support offered by Star Telecom is top-notch. Star Telecom is a fantastic
partner
and bringing solutions to our company.
5/5
Banking Company
85 Agents
Star Telecom works well with our team, met aggressive timelines and found innovative ways to
deliver our solution to match business expectations. They have established themselves as one
of
our most successful and valued partnerships
5/5
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Let’s find out more about your business needs, and our experts will
build you a solution.