Allow Customers to Self-Service with SMS Chatbots
SMS Chatbots take a load off your agents by handling common and small inquiries such as account changes, booking information, shipping information, and more. This effectively lowers call queues and allows agents to handle more complex tasks that require live assistance. Our SMS Chatbots can be used on many channels such as regular SMS, WhatsApp and Facebook Messenger.
Reduce Your Telecom Costs
A portion of your customers will be using SMS Chatbots instead of waiting in queue on the phone. This reduces your telecom costs and average wait times.
Boost Your Customer Experiences
Your customers will enjoy not having to call in or wait in a phone queue to handle a small or common task. SMS Chatbots offers fast and hassle-free service.
Examples of SMS Chatbot Applications Include:
- Retail Applications: Process online returns, shipment tracking updates, and product availability info.
- Insurance Applications: Process quick quotes, account changes, and claims.
- Healthcare Applications: Schedule appointments, get requests for callbacks from doctors, and information on any procedures.
- Real Estate Applications: Schedule appointments for viewings, offer information on current listings based on criteria from prospects, schedule calls with realtors, and provide market data.
- Banking Applications: Check balances, schedule appointments within different departments, and offer status checks for loan approvals.