Reduce Customer Queues With SMS Callback
Your customers don’t have to wait on the line in a queue to speak with an agent. With SMS Callback, you can have a number available for customers to text in order to receive a call from an agent. You may offer certain keywords that your customers can text such as "account changes" or "tech support" and the request will route to the best-suited agent, effectively reducing transfer rates.
Uses of SMS Blasting include:
- Marketing street campaigns in which customers send a message to receive a call with more information.
- SMS Blasts that require a text reply to speak to a live agent.
- Multiple keywords such as “refill prescription” or “technical support” to be instantly connected to the correct department.
- Place a number for customers to text for phone support on your website.