Offer Global Customers the Same Great Support as Your Local Customers With a Virtual Call Center
Build Your Virtual Contact Center
The Genesys PureCloud platform was built from the ground up as an omnichannel cloud-based call center that allows you add virtual agents accross the globe. Remotely located agents log into the same web browser interface as your local agents and start taking calls. PureCloud also offers full-service capabilities including Interactive Voice Response (Automated Attendant), SMS Alerts, Web Chat, Analytics, Call Routing, Call Recording, Queue Callback & more.
The system delivers one interface for all customer interactions, integrates with dozens of other customer-facing applications and does so simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies and drive your business forward. Star Telecom will reduce your learning curve with Genesys PureCloud and continue to support you.
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Virtual Contact Center
Grow your team with a virtual call center by moving to PureCloud. Have local and virtual agents log in to the same interface from home or from the office, and have all interaction data recorded in the same interface. Allow your global customers to receive the same support as your local customers!
Inbound & Outbound IVR
Greet your customers with an automated attendant. The Inbound IVR System connects each customer with the right agent, reducing transfers and customer frustration. Utilize Outbound IVR to automatically call your customers with a pre-recorded alert, survey, confirmation & more!
Webchat, Voice, Email, SMS
Genesys consolidates all communication channels into one platform, reducing complexity, simplifying administration, improve efficiencies, and reducing total cost of ownership. Agents can multitask such as handling a web chat inquiry and a phone call at the same time, in one interface.
Call Center Analytics
To make improvements, you first need insight into your operations. Use real-time interaction data and performance metrics to identify key areas for improvements such as customer satisfaction & average wait times.
Outbound SMS Campaigns
Send existing and prospective customers SMS/Text alerts with valuable information to reduce unnecessary calls to your center. You may also send surveys, opt-in texts for marketing, or self-service messages that could make account changes automatically for instance.
Personalized Self Service
Allow your customers to take advantage of self-service options over the phone, such as payments, account changes, appointment scheduling, and more. You may also tailer options based on demographics or customer preferences.
Why have your customers wait too long during call volume spikes? With PureCloud, you can offer the customer to receive a call back form one of your agents on their preferred number.
Make each customer interaction personalized by integrating PureCloud with your CRM. Better understand your customer's journey and lower handle times by reducing questions from your agents.
Tasks are automatically escalated or routed to the correct agent based on their authority levels or skills, or have them route to multiple agents if they're needed in the different steps in the task.
Meets & exceeds industry security standards. A signature-based Network Intrusion Detection System (NIDS) constantly monitors the network for potential attacks. Data centers use multi-stage authentication, & 24/7 CCTV monitoring.
Local 24/7 Phone & Email Support
We’re always here to help, 24 hours a day, 7 days a week. No matter the time, you can reach us by phone or email. That's the Star Telecom difference.
Improve Customer Interactions – Star Telecom Makes Purecloud Even Better.
Provide high-quality customer service on the channels your customers prefer. Data has concluded that with the Genesys Omni-Channel Cloud contact Center Platform, companies have experienced a 25% boost in productivity, reduced transfers by 35%, and cut the average handle time by 40 seconds.
With over 2 decades of experience, Star Telecom will make it easy for you to migrate to the Genesys platform and support you every step of the way with a dedicated account manager, and 24/7 phone & email support. This is the Star Telecom advantage with no extra cost, and it's why our customers stay with us!
24/7 PHONE & EMAIL SUPPORT
With us, you not only get 24/7 email & phone (with a real person) support, but you also a dedicated account manager, no matter the size of your business or solution. Speak to one of our cloud-based contact center experts with ample experience in providing streamlined cloud contact center solutions. We equip businesses every day to drastically save costs & increase efficiency within their contact center.I'm In, Let's Get Started