Retail
Genesys Sales Portal
| Offer | Offerings Sold | Why is This Offer Important? | Offer Description | Other Details |
| Free Professional Services | Genesys Licenses, Professional Services and Telecom Services | Five9, inContact and other competitors are offering low cost or, in some cases, free professional services. Our offer will enable you to counter their bids and increase your chance of winning. | Star Telecom will provide Professional Services at no charge if the Genesys Cloud CX licenses and Telecom Services are on our paper at list price. |
|
| Discounted Professional Services | Genesys Licenses, Professional Services and Telecom Services | Genesys PS rates can pose a challenge when you are selling Genesys Cloud CX on your paper. Our offer can help you be more competitive. | A range of Professional Services discounts is available depending on the deal makeup. For example, if discounted Genesys Cloud CX licenses and Telecom Services at list price are on our paper, we can provide discounts below US$150/hour and CDN$175/hour for US and Canadian clients respectively. The exact discount depends on the Genesys License discount and deal size.
If only Telecom Services are on our paper at list price, our PS rates are US$150/hour and CDN$175/hour. |
| Offer | Offerings Sold | Why is This Offer Important? | Offer Description | Other Details |
| Discounted Professional Services | Telecom Services and Professional Services | Genesys PS rates can pose a challenge when you are selling Genesys Cloud CX on your paper. Our offer can help you be more competitive. | A range of Professional Services discounts is available depending on the deal makeup. For example, if discounted Genesys Cloud CX licenses and Telecom Services at list price are on our paper, we can provide discounts below US$150/hour and CDN$175/hour for US and Canadian clients respectively. The exact discount depends on the Genesys License discount and deal size.
If only Telecom Services are on our paper at list price, our PS rates are US$150/hour and CDN$175/hour. |
|
| Discounted Telecom Services | Telecom Services and Professional Services | SIP telecom including toll-free and long distance is a large operating expense for customers. Telecom services costs include not only telecom line and usage charges but also significant taxes. Our offer lets you provide a more competitive solution than Genesys Cloud Voice because our rates are lower and they include taxes. | Star Telecom will provide up to a 20% discount on Telecom Services on our paper or a Genesys partner’s paper. The effective discount can be much higher because taxes are included in our pricing. | |
| Agent Commissions | Telecom Services and Professional Services | Agents often represent many CCaaS vendors and recommend the one who pays them the most. Our offer will enable Agents to generate a significant amount of money which will convince them to work with you on current deals and bring new ones to you in the future. | Star Telecom will provide commissions of 20% to an Agent for Professional Services, committed Telecom Services, Managed Services or Star Telecom Software Products at list price on our paper. |
|
Our Recent Wins
Below we have summarized some recent wins where we directly sold Genesys Cloud CX licenses or helped Genesys sell them directly. Star Telecom also has numerous Genesys Cloud clients and industries in addition to this list. Contact us today to find out more.
Highly Experienced and Responsive Sales Team
If you don’t have enough time in your day or need answers quickly, let Star Telecom help with any part of the sales process. We have 7 individuals who are involved in sales and solution consulting and have many years of experience with engaging contact centers and their IT teams throughout the entire sales cycle. This includes providing custom Genesys Cloud CX demos, complete proposals and RFP responses and presentations. Our goal is to align with your sales strategy to help you close more deals and move quickly.
Reputation for Professional Services Quality
Don’t get bogged down by having to spend time fighting fires due to poor implementation. Star Telecom has a reputation for excellent professional services quality with numerous client references.
Post Sales Licenses Growth
If you don’t have enough time to spend time growing your existing accounts, we can help. We assign a Client Success Manager to each existing customer who will find and create new Genesys Cloud CX license and AppFoundry opportunities.
Telecom Services Quality
Too many contact centers are experiencing voice quality issues from their current provider. Star Telecom provides the best possible voice quality using a voice network that is purpose-built for contact centers, assuring much higher, end-to-end quality of service from the customer to the agent.
100% Focused on Genesys Cloud CX
Partners often work with multiple CCaaS vendors which can introduce potential conflicts in a sales situation. Star Telecom is unique in that we only offer solutions based on Genesys Cloud CX, so your success is our success.Key Contacts
John Slauson
Senior Client Development Director (>175 Seats)
john.slauson@startelecom.ca
508-330-6524
About Star Telecom
Star Telecom is a North American company that provides full contact center technology and telecom solutions with over 20 years’ experience. With over 50 people and 20+ Certified Genesys Cloud experts we’re large enough to deliver but small enough to care. Star Telecom is a Genesys Gold Reseller and AppExchange Partner with a reputation for pre-sales and post-sales excellence. A summary of our offerings is shown below.
Genesys Cloud CX Licenses
Resale
Star Telecom Products
SIP Connector
Salesforce Connector
HubSpot Connector
3rd Party Products
Google Dialog Flow
Amelia Conversational AI
Google Agent Assist
Telecom Services
SIP Trunking
Toll Free, Long Distance & Local
Purpose-built for Contact Centers
Professional Services
Fixed Bid or Hourly
Custom Solutions
Managed Services
Problem Resolution
Moves, Adds & Changes
Client Success Manager
Advisory Services
CX process Re-engineering and Optimization
Roadmapping
Strategic Planning