Genesys PureConnect

Genesys PureConnect

All-in-One Omnichannel Contact Center & Communications Solution Delivered and Supported by Star Telecom

ALL-IN-ONE

ALL-IN-ONE

PureConnect is a unique all-in-one multichannel engagement offering

SCALABILITY

SCALABILITY

Easily scale without going to IT or a third party partner

BIG ROI

BIG ROI

Businesses have seen a 570% ROI in just 3 years

On Premise or Cloud Customer Interaction Offering for Mid-Sized to Large Businesses

The Genesys PureConnect platform is the only true, all-in-one omni channel contact center and communications solution recognized as a leader in both cloud and on premise markets. Get the richest set of capabilities - built from the ground up - to be certain you’re operating with maximum reliability. Use your call center analytics to effectively manage your call center performance, and target new KPI’s by having easy access to relevant data.

Genesys PureConnect Cloud Contact Center

Improve Your Customers Experience – Star Telecom Makes It Easy To Start

With over two decades of experience in managing, designing, and developing hosted & cloud-based contact center solutions, Star Telecom is the best choice for migrating your contact center onto Genesys PureConnect. We offer full-service capabilities including SMS, managed SIP Trunking, 24x7 Support, and Development and Training. Star Telecom will lessen your team's learning curve with PureConnect & continue to support your organization.

The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences, whether it’s email, webchat, text or call. And for today’s customer, good service isn’t just nice to have - it’s essential. To give those customers the experience they want takes a flexible and simple to use contact center platform.

Features

Features

  • Web Chat, Email, Text, Voice in One Platform
  • Call Center Analytics & Insights
  • Automate Call Routing
  • CRM Integration
  • Automate Outbound Communications Through Multiple Channels
  • Business Automation / Workforce Management
  • Security that Meets and Exceeds Industry Standards
  • Self Service for Your Customers
  • Option of on premise or in the cloud system
Genesys PureConnect Benefits

Genesys PureConnect Benefits

  • Provide High Quality Customer Service
  • Increase Your Contact Center Productivity by 25%
  • Reduce Transfers by 35%
  • Cut Average Call Handle Time by 40 Seconds
  • Gain Insights Into Your Operations & Identify KPI’s
  • Scale for a Growing Operation Without the need for an IT Department or Third Party Resource
Star Telecom Benefits

Star Telecom Benefits

  • Designed, Deployed and Supported by Star Telecom
  • Managed SIP Services
  • 24x7 Voice, Email, Ticket Technical Support
  • 24x7 Professional Services Resources
  • Dedicated Account Management
  • Local Support in the Greater Toronto Area

If you like our services, please contact us to start a project together

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