Improve Customer Experiences | Measure Your Performance | Increase Efficiencies & Save
Genesys – a smarter contact center in the cloud
With more than two decades of experience in designing, developing and managing hosted and cloud-based contact center solutions, Star Telecom is the best choice for migrating your contact center onto Genesys. With full-service capabilities including managed SIP Trunking, IVR, SMS Alerts, Web Chat, Analytics, Call Routing, Call Recording, 24x7 Phone Support, Development, Training & more, Star Telecom will reduce your learning curve with Genesys and continue to support your organization.
The Genesys platform was built from the ground up as an omnichannel cloud-based call center. It delivers a single interface for all customer interactions, integrates with dozens of other customer-facing applications and does so simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies and drive your business forward.
Let’s Talk About Your Solution Today! We Make It Easy to Get Started.
Webchat, Voice, Email, SMS in One Platform
Genesys consolidates all communication channels into one platform, reducing complexity, simplifying administration, improve efficiencies, and reducing total cost of ownership.
Call Center Analytics
Use real-time interaction data and performance metrics to improve your customer engagement
Automate Call Routing
The platform automatically connects each customer with the right resource, at the right time, to optimize your business results.
Automate Outbound Communication
Keep existing and prospective customers informed with SMS/Text alerts or pre-recorded outbound phone calls, & reduce calls to your contact center.
Virtual Call Center
Grow your team with a virtual call center with real-time analytics, and have agents log in to the system from anywhere around the globe.
Personalized Self Service
Accept phone payments & tailer options based on demographics or customer preference
Better understand your customers per interaction, lower handle times by reducing unnecessary questions from the agent, & improve customer satisfaction.
Tasks are automatically escalated or routed to the correct agent based on their authority levels or skills, or have them route to multiple agents if they're needed in the different steps in the task.
Local 24/7 Phone & Email Support
We’re always here to help, 24 hours a day, 7 days a week. No matter the time, you can reach us by phone or email. That's the Star Telecom difference.
Meets & exceeds industry security standards. A signature-based Network Intrusion Detection System (NIDS) constantly monitors the network for potential attacks. Data centers use multi-stage authentication, & 24/7 CCTV monitoring.
Improve Customer Interactions – Star Telecom Makes Purecloud Even Better.
Provide high-quality customer service on the channels your customers prefer. Data has concluded that with the Genesys Omni-Channel Cloud contact Center Platform, companies have experienced a 25% boost in productivity, reduced transfers by 35%, and cut the average handle time by 40 seconds.
With over 2 decades of experience, Star Telecom will make it easy for you to migrate to the Genesys platform and support you every step of the way with a dedicated account manager, and 24/7 phone & email support. This is the Star Telecom advantage with no extra cost, and it's why our customers stay with us!
24/7 PHONE & EMAIL SUPPORT
With us, you not only get 24/7 email & phone (with a real person) support, but you also a dedicated account manager, no matter the size of your business or solution. Speak to one of our cloud-based contact center experts with ample experience in providing streamlined cloud contact center solutions. We equip businesses every day to drastically save costs & increase efficiency within their contact center.I'm In, Get Me Started!