Improve Customer Experiences | Measure Your Performance | Increase Efficiencies & Save

Genesys – a smarter contact center in the cloud

The Genesys PureCloud platform was built from the ground up as an omnichannel cloud-based call center. PureCloud offers full-service capabilities including Interactive Voice Response (Automated Attendant)SMS AlertsWeb ChatAnalyticsCall RoutingCall RecordingQueue Callback & more. 

The system delivers one interface for all customer interactions, integrates with dozens of other customer-facing applications and does so simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies and drive your business forward. Star Telecom will reduce your learning curve with Genesys and continue to support you.

Get a No Obligation 30-Day Trial! Let’s Talk About Your Solution Today, It’s Easy to Get Started.

Inbound & Outbound IVR

Inbound & Outbound IVR

The built-in IVR System automatically connects each customer with the right agent, at the right time, reducing transfers and customer frustration. Utilize Outbound IVR to automatically call your customers with a pre-recorded alert, survey, confirmation & more!

Webchat, Voice, Email, SMS

Webchat, Voice, Email, SMS

Genesys consolidates all communication channels into one platform, reducing complexity, simplifying administration, improve efficiencies, and reducing total cost of ownership. Agents can multitask such as handling a web chat inquiry and a phone call at the same time, in one interface.

Call Center Analytics

Call Center Analytics

To make improvements, you first need insight into your operations. Use real-time interaction data and performance metrics to identify key areas for improvements such as customer satisfaction & average wait times.

Outbound SMS Campaigns

Outbound SMS Campaigns

Send existing and prospective customers SMS/Text alerts with valuable information to reduce unnecessary calls to your center. You may also send surveys, opt-in texts for marketing, or self-service messages that could make account changes automatically for instance.

Virtual Call Center

Virtual Call Center

Grow your team with a virtual call center by moving to PureCloud. Have local and virtual agents log in to the same interface from home or from the office, and have all interaction data recorded in the same interface. Allow your global customers to receive the same support as your local customers.

Personalized Self Service

Personalized Self Service

Allow your customers to take advantage of self-service options over the phone, such as payments, account changes, appointment scheduling, and more. You may also tailer options based on demographics or customer preferences.

CRM Integration

CRM Integration

Make each customer interaction personalized by integrating PureCloud with your CRM. Better understand your customer's journey and lower handle times by reducing questions from your agents.

Workforce Management

Workforce Management

Tasks are automatically escalated or routed to the correct agent based on their authority levels or skills, or have them route to multiple agents if they're needed in the different steps in the task.

Queue Callback

Queue Callback

Why have your customers wait too long during call volume spikes? With PureCloud, you can offer the customer to receive a call back form one of your agents on their preferred number.

Security

Security

Meets & exceeds industry security standards. A signature-based Network Intrusion Detection System (NIDS) constantly monitors the network for potential attacks. Data centers use multi-stage authentication, & 24/7 CCTV monitoring.

Local 24/7 Phone & Email Support

Local 24/7 Phone & Email Support

We’re always here to help, 24 hours a day, 7 days a week. No matter the time, you can reach us by phone or email. That's the Star Telecom difference.

Improve Customer Interactions – Star Telecom Makes Purecloud Even Better.

Provide high-quality customer service on the channels your customers prefer. Data has concluded that with the Genesys Omni-Channel Cloud contact Center Platform, companies have experienced a 25% boost in productivity, reduced transfers by 35%, and cut the average handle time by 40 seconds.

With over 2 decades of experience, Star Telecom will make it easy for you to migrate to the Genesys platform and support you every step of the way with a dedicated account manager, and 24/7 phone & email support. This is the Star Telecom advantage with no extra cost, and it's why our customers stay with us!

24/7 PHONE & EMAIL SUPPORT

With us, you not only get 24/7 email & phone (with a real person) support, but you also a dedicated account manager, no matter the size of your business or solution. Speak to one of our cloud-based contact center experts with ample experience in providing streamlined cloud contact center solutions. We equip businesses every day to drastically save costs & increase efficiency within their contact center.

I'm In, Let's Get Started

The best PureCloud® contact center platform for your business

PureCloud 1

Solve customer problems faster.

$83.00 CAD
per agent per month*
(billed annually)

Minutes sold separately.

PureCloud 2

More channels, more success.

$121.00 CAD
per agent per month*
(billed annually)

Minutes sold separately.

PureCloud 3

Unlimited channel surfing.

$154.00 CAD
per agent per month*
(billed annually)

Minutes sold separately.

With different platform packages, you can choose the best option for your company.

PureCloud Communicate pricing

Your phone has big dreams.

$11.00 CAD
per user per month*
(billed annually)

Minutes sold separately.

Flexible voice options

Take business communications entirely to the cloud with
pay per minute PureCloud Voice services.

Or, keep your existing carrier contract and
manage your own voice cost.

Compare plans

ACD

PureCloud 1 PureCloud 2 PureCloud 3
ACD Voicemail Routing
Bullseye Routing
Callback Objects (IVR & Web)
Customer Journey
Email
External Contacts
In-Queue Audio Configuration
In-Queue Call Flows
Messaging Inbound
Priority FIFO Routing
Response Management
SMS Inbound
Skills-based Routing
Social Media (Twitter)
Voice
Voice Co-browse
Voice Screen Share
Web Chat
Web Chat Co-browse
Web Chat Screen Share
Wrap-up Codes
PureCloud 1 PureCloud 2 PureCloud 3
ASR-Supported Languages
Audio Debug a Call Flow
Dependency Tracking
Drag & Drop Auto-Attendant
Email Flows
Graphical Task Editor
Inbound Call Flows
Integrated Prompt Management
Integrated Speech Enablement
Native Versioning
Outbound Call Flows
Printing a Call Flow
Real-time Error Tracking
Robust Expression Editing
Secure IVR
TTS-Supported Languages
PureCloud 1 PureCloud 2 PureCloud 3
Adv. Record Processing Rules
Agentless/Auto Messaging
Answering Machine Detection
Contact List Management
Contact List Rest API
Data Export
Inbound/Outbound Blending
Outbound Reports
Power Dialing
Predictive Dialing
Preview Dialing
Priority Preview Dialing
Progressive Dialing
Scheduled Callbacks
Wrap-up Codes
PureCloud 1 PureCloud 2 PureCloud 3
Abandon Rate Configuration
Caller ID Control
Campaign Sequences
Filtering for Call Lists
Multi-level Caller ID Settings
Progress View
Outlook-style Schedule View
Callable Times
Dynamic Do Not Call Lists
Multiple DNC Lists Per Campaign
Online DNC.com Integration
Pacing Control and Overrides
Time Zone Mapping
Time Zone Support
PureCloud 1 PureCloud 2 PureCloud 3
Ability to Customize Script
Chat
Complex Variable Types
Default Script
Email
Import/Export Scripts
Inbound Call Support
Outbound Call Support
Pre-packaged Validations
Script Errors Panel
SMS
Templates
URL Screen Pop
Version Control
Voice
PureCloud 1 PureCloud 2 PureCloud 3
Historic Schedule Adherence
Intraday Monitoring
Load-based Schedule Generation
Manual Schedule Creation
Real-time Schedule Adherence
Short-term Forecasting
Time Off Requests
Verint Integration
PureCloud 1 PureCloud 2 PureCloud 3
100% Email Recording
100% Encryption
100% Voice Recording
100% Web Chat Recording
Callback
Dual-channel Call Recording
Evaluation Audit Trail
Flexible Search with Facets
Long-term Cloud Storage
Permission-based Playback
Policy-based Retention
Recording Audit Trail
Screen Recordings
Secure Pause
Single-channel Call Recording
SMS
PureCloud 1 PureCloud 2 PureCloud 3
Recordings & Evaluation Scores
Calibration Process
Evaluation Assignment
Evaluation Form Designer
Evaluation Workflows
Faceted Evaluation Search
Multiple Question Types
PureCloud 1 PureCloud 2 PureCloud 3
Speech-to-Text Transcription
*via third-party integration
PureCloud 1 PureCloud 2 PureCloud 3
Agent Activation
Assistance
Listen (Monitoring)
PureCloud 1 PureCloud 2 PureCloud 3
Flexible API Access
Contact Center Dashboard
Interactions Details Views
Queues Activity Real-time Views
Performance Views
Agent Availability Report
Interaction Details Report
Queue Metrics Report
Scheduled Reports
Wrap-up Codes Report
Performance iPad App
PureCloud 1 PureCloud 2 PureCloud 3
Microsoft Dynamics
Salesforce
REST API Access
Zendesk
PureCloud 1 PureCloud 2 PureCloud 3
Call Logging
Click-to-Dial
Embedded PureCloud UI
Screen Pops
*$15 USD add-on per agent
PureCloud 1 PureCloud 2 PureCloud 3
Embedded PureCloud UI
Screen Pops
PureCloud 1 PureCloud 2 PureCloud 3
Click-to-Dial
Make Call from Context Menu
Embedded PureCloud UI
Screen Pops
PureCloud 1 PureCloud 2 PureCloud 3
Prospect Conversion
*$110 USD add-on per user
PureCloud 1 PureCloud 2 PureCloud 3
Active Directory
Microsoft Exchange
REST API Access
SharePoint
SQL Database
Workday
PureCloud 1 PureCloud 2 PureCloud 3
Chat Integration
*5 USD add-on per user
PureCloud 1 PureCloud 2 PureCloud 3
GDPR
HIPAA Compliance
PCI DSS - Secure IVR
PCI DSS - Secure Pause
Collaborate Communicate
Audio Conferencing
Call Recording
Chat
Cloud IP PBX
Desktop Sharing
Directory
File Sharing
Group Ring, Hunt Groups
Inbound & Outbound Faxing
Native mobile application
Unified Inbox
Video Calling - peer-to-peer
Video Calling - multi-user
Voicemail
WebRTC Softphone

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